SUMMARY:
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POSITION INFO:
The purpose of this position is to ensure general administrative duties for the branch as a whole is carried out accurately and timeously, to perform the short term rental controller function and to assist the rental manager to ensure best management practices are followed in all areas of responsibilities, meeting key performance criteria and service delivery objectives, procedures and actions, promoting a customer oriented service and to implement and uphold actions in line with company strategic vision.
Responsibilities:
- Ensuring that STR achieves the predetermined targets / budget
- Overall responsibility to ensure quality of customer interaction and service (drive customer service excellence, ensure good communication with customer, developing and fostering partnerships with and tailor-made solutions for clients; evaluation of own development needs and ensuring lack of knowledge / skills are addressed)
- Telesales and maintenance of records / quotes register/ prospects
- Weekly and monthly reporting of stock count and utilisation
- Prepare and complete refinance and defleet documentation
- Full responsibility to reserve, arrange delivery and collection of and manage overall control of short-term fleet units; responsible to schedule, plan and allocate trips daily; responsible for all invoicing pertaining to transport
- Full responsibility to ensure all documentation for the delivery of a forklift is accurate, complete and properly authorised (e.g., credit applications, signed contracts from clients, terms and conditions, customer orders etc.)
- Invoicing of daily, weekly and monthly rental including excess hours
- Liaise with debtors regarding accounts for new and existing customers
- Ensure machines at customer have valid load test certificates
- Responsible for communication with workshop preparation of machines prior to delivery (Load test, Service, attachments, chargers etc)
- Facilitating customer complaints and queries; ensure it is followed through and communicate process / result to customers; foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers
- General assistance to manager as and when required
Requirements:
- Grade 12 / Matric + minimum of 3 years relevant experience
- Advanced / Expert Computer literacy in MS Outlook, Word, and Excel
- Understanding and working knowledge of Kerridge system – must be able to load information and draw reports
- Experience in fleet management
- Maintain and updating information on database
- Knowledge of principles and processes for providing customer and personal - This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Knowledge of quality control processes, costs, and other techniques for maximizing the effective storage and distribution of products (equipment and parts)
- Ability to influence, convince or impress others in a way that results in acceptance, agreement, or behaviour change; ability to negotiate on a win-win basis in a spirit of cooperation and partnership; ability to enthuse others and facilitate successful goal accomplishment by promoting a clear sense of purpose, inspiring a positive attitude to work, and arousing a strong desire to succeed among team members.
- Ability to organize and schedule events, activities, and resources; ability to set up and monitor timescales and plans
- Awareness of goals and standards – ability to follow through to ensure that quality and productivity standards are met
Please consider your application unsuccessful if you have not received a response within two weeks of applying.
