SUMMARY:
An opportunity exists for a Short-Term Commercial Underwriter within the Financial & Insurance industry.
POSITION INFO:
Duties:
Daily servicing of clients:
- Addressing various coverage issues.
- Contract analysis.
- Exposure analysis.
- All endorsement activity.
- Routine coverage questions.
- Problem solving.
- Account renewal control in combination with the marketing staff.
- Checking and binding policies.
General Client Management:
- Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations.
- Provide consistent, accurate, timely and pertinent communication to clients through “constant touch”, phone calls, e-mails etc.
- Respond to client inquiries/issues within the established timelines.
- Resolve/assist with any service or claims queries.
- Assist the marketing staff in the compilation of insurance portfolios for clients.
- Assist clients in making appropriate coverage changes; make each contact a marketing opportunity.
- Inform and educate clients about coverage, exclusions and exposures; document electronic files accordingly.
- Assist clients by helping to devise means to mitigate risks e.g. additional security measures.
- Update Growth Charts after the completion of all/any financial transactions.
- Follow up on survey requirements.
- Manage their diary.
- Respond to clients’ needs by producing certificates, policies and other related items accurately and on time.
- Monitor and review client satisfaction.
- Maintain up to date records of communication with clients.
Renewal:
- On receipt of the monthly renewal list from their Team Leader, assist the Account Executive to market, negotiate, prepare and analyze alternative renewal options.
- Where applicable, on receipt of complete renewal instructions from the Account Executive proceed with the renewal process.
- Where the Account Executive indicates they do not require involvement, undertake the renewal procedure according to company standards and requirements.
- Develop written and electronic renewal material as appropriate.
- Input required information as necessary.
- All other reasonable duties that might be assigned from time to time.
Requirements:
- Grade 12 (Matric) qualification
- Full Qualification recognized by the FSCA is essential
- RE5 Examination certificate is essential
- RE1 Examination certificate will be advantageous
- Short term insurance knowledge essential
- Be fully bilingual (English & Afrikaans)
- In-depth knowledge of insurance coverages and the ability to communicate this clearly to clients and insurers
- At least 3 years’ experience in Commercial Lines Underwriting
- Class of Business: Short Term Personal Lines (where applicable)
- Class of Business: Short Term Commercial Lines (where applicable)
- A proven track record of Continuous Professional Development accrued in previous years (where applicable)
- Certificates recording Product Specific Training completed through various service providers
- Computer skills and knowledge (especially of Word, Excel, Outlook, Internet) and knowledge of operation of standard office equipment
- Knowledge of clerical and administrative procedures and systems, such as filing and proper record keeping
- Knowledge of principles and practices of basic office/administrative management
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