SUMMARY:
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POSITION INFO:
Showroom Sales Consultant (George, Western Cape)
Customer Engagement & Sales
- Greet and welcome all customers entering the showroom with professionalism and warmth.
- Understand customer needs and assist in selecting suitable textile products.
- Provide detailed information on product features, specifications, and pricing (cut, roll, trade, and public).
- Conduct product demonstrations to highlight features and benefits.
- Emphasise unique selling points and tailor solutions to customer requirements.
- Address customer inquiries, concerns, and complaints promptly and courteously.
- Offer equal assistance to all customers, regardless of their assigned sales representative.
- Communicate effectively with the sales staff when assisting their clients in the showroom.
Sales and Promotion
- Actively promote and upsell products to maximize sales opportunities.
- Provide accurate information on product availability and delivery timelines.
- Close sales, prepare and have the necessary documents processed, efficiently.
- Meet or exceed individual sales targets within set timeframes.
- Utilize social media platforms effectively to promote products and generate leads.
Customer Relationship Management
- Ensure high levels of customer satisfaction through excellent service.
- Maintain detailed records and foster long-term customer relationships through regular follow-up.
Product Knowledge and Development
- Develop in-dept knowledge of all showroom products.
- Stay updated on product features, specifications, and industry trends.
- Attend product launches and relevant industry events, including sales conferences.
- Participate in ongoing training to enhance product knowledge and sales techniques.
- Regularly update showroom samples, ensuring discontinued items are removed.
Operational Assistance
- Support sales team by providing information and samples when they are unavailable.
- Manage the cutting service, reorder depleted stock, and maintain an organised cutting room
- Assist in managing appro samples as well as the appro list.
- Ensure showroom supplies and groceries are replenished as needed.
Showroom Maintenance and Security
- Maintain a clean, organised, and visually appealing showroom.
- Keep workstations tidy and secure.
- Update showroom displays regularly.
- Ensure general showroom security, including cyber security protocols and workstation access control.
Reporting and Compliance
- Submit weekly and monthly sales activity reports.
- Complete daily sales and foot traffic reports.
- Adhere to all company policies and procedures.
- Liaise with IT support to resolve technical issues promptly.
Personal Standards
- Maintain high standards of personal hygiene and professional appearance in line with company expectations.
Requirements:
- Matric
- Proven experience in retail or showroom sales, preferably in the textile or interior design industry.
- Industry related qualifications.
- Ability to work independently and as part of a team.
- Proficiency in using social media for business promotion.
- Attention to detail and strong organizational skills.
- MS Office, Excel – Intermediate
- Customer-centric mindset with a proactive approach to problem-solving.
- MUST HAVE OWN RELIABLE TRANSPORT
