Sign Language Interpreter

SUMMARY:
A Sign Language Interpreter with Customer Service Experience for facilitating communication between individuals who are deaf or hard of hearing and those who do not use sign language. This role is customer-facing environment VIA Video, where clear and effective communication is essential.

POSITION INFO:

• Interpret spoken language into sign language and vice versa in customer service interactions.
• Assist customers with hearing impairments in understanding and being understood by service representatives.
• Provide interpretation services in various settings, including retail, healthcare, hospitality, and corporate environments.
• Ensure accurate and culturally appropriate communication between sign language users and non-users.
• Educate colleagues and customers about deaf culture and best practices for inclusive communication.
• Maintain confidentiality and professionalism in all interactions.
• Prepare for assignments by reviewing relevant materials and understanding the context of conversations.
• Adapt interpretation style based on the needs of the individuals involved.
• Handle customer inquiries, complaints, and requests with empathy and efficiency.

Requirements:

• Certification in Sign Language Interpretation (e.g., RID, NAD, or equivalent) is preferable.
• Proficiency in all relevant sign languages.
• Experience in customer service or a related field.
• Strong interpersonal and communication skills.
• Ability to work in fast-paced environments and manage multiple interactions.
• Knowledge of industry-specific terminology (e.g., healthcare, retail, finance).
• Familiarity with assistive technologies and accessibility tools.

• Experience working in customer-facing roles.
• Ability to remain calm and professional in challenging situations.
• Strong problem-solving skills and adaptability.
• Understanding of accessibility laws and regulations.
• Ability to work rotating shifts.