Skills Trainer

SUMMARY:
To deliver world-class training and ensure the culture, ethics, core values as well as brand standards and procedures are conveyed to all new and existing Franchisees and their teams

POSITION INFO:
Main Outputs and Responsibilities for This Position

• Implement and track the training pathways for team members and Restaurant Managers, until certification.
• Ensures the integrity of all record keeping is accurate, current, uploaded and accessible.
• Track and ensures certification is achieved within the timelines as per the training pathways.
• Conducts on the job training with restaurant teams and Restaurant Managers. Maintains brand standards via Standard Operating Procedures (SOPs).
• Restaurant training Interventions are communicated and aligned with Operational teams
• Analyze the training status dashboard and work with the restaurant teams to improve the training status.
• Support group training initiatives to enhance Restaurant Managers skills set within the network. Ensures managers are trained and equipped to deliver on the brand standard.
• Support and train all team members in restaurants on brand recipes and SOPs. Ensure competencies on quality and speed are met.
• Takes ownership of training team members and Restaurant Managers of a new restaurant. Feedback reports available and sufficient detail documented on progress of learners.
• Executes and monitors prescribed training support for COH and Revamped stores, with continuous communication with Operations teams.
• Successfully launch and train on new menus with Restaurant teams.
• Conduct In-restaurant practical assessments and coaching
• Actively sharing information with colleagues in weekly TEAMs meetings - best practice and knowledge. Reads Brand newsletters and shares information on such.
• Company assets maintained as per company policy and in good condition.
• Demonstrates excellent organizational skills (Calendar/Journey plan completed a month ahead with one visit to each restaurant every 6 weeks).

• Completed Matric / Grade 12.
• Certificate / Diploma in Hospitality Management or similar qualification.
• Formal Training qualification (Facilitator, Assessor, and Moderator) would be an advantage.
• 3 - 5 years' experience in a Trainer or similar capacity.
• Previous training experience at in-store level within a leading service-based (food service or franchising) organisation.
• Valid driver's license.
• Willing and/or able to travel extensively.
• Willingness and ability to work long hours and weekends based on operational requirements.

• Experience in food preparation and presentation
• Good knowledge of operational process and food handling/safety aspects
• Computer literacy
• Subject matter expert with brand SOP's
• Excellent interpersonal and communication skills
• Knowledge of various training methodologies and ability to apply in the workplace
• Ability to pay attention to detail with good recordkeeping and organizational skills
• Ability to engage, motivate and coach learners
• Displays impeccable time keeping.
• Displays excellent personal appearance and upholds brand ethos.
• Demonstrates high levels of agility and innovation to adopt new learning and teaching concepts.
• Enthusiasm for continuous learning. Always learning new skills while inspiring others to do the same

• Food Preparation and Presentation
• Food Safety
• Computer Literacy
• Good communication skills.
• Attention to detail
• Good Record keeping
  
  

• 2 to 5 years Training