SUMMARY:
Responsible for complex SAP Digital HR (SAP HR & SuccessFactors) implementations and operational
management including Business Solution Consulting, Pre-sales, Solution Management and Support, and supervision of staff when required.
POSITION INFO:
Ensure optimised customer service all times based on client business requirements. Responsible for provision of technical subject matter expertise in the fulfilment of an expert level consulting role. To ensure Quality Standards are improved and maintained. To deliver Strategic and Thought Leadership to existing and new clients, locally and internationally. Responsible for managing the SAP Digital HR (SAP HR & SuccessFactors) team and assisting with the upskilling and development of junior staff.
Functional Skills:
HR Fundamentals
SLA Management
Pre-Sales
ISO 20000
Product testing & life-cycles
Project Management Methodologies
SAP Retail Knowledge
SAP Products & Services
Business Analysis Methodologies
Qualifications:
Relevant Diploma (NQF 6) in Information Technology Experience 8 - 10 years relevant experience in a Service Delivery environment. The experience must include relevant exposure to the ICT sector and preferably within an SAP Consulting environment of which at least 2 years at management level. OR Alternatively, 9 years’ relevant experience in a Service Delivery environment.
The experience must include relevant exposure to the ICT sector and preferably within an SAP Consulting environment of which at least 2 years on management level
Certifications / Professional Registration:
SAP certified
Key Deliverables / Primary Functions
Complete projects and deliver quality solutions to clients in time, within budget and to agreed scope. Ensure projects and solution deliveries have the required documentation, testing plans. Meet deliverable requirements/service level measures/specific targets. Participate in designing and developing fit for purpose solutions for clients through obtaining and analyzing business requirements and researching best practice (R&D). Leads and identify opportunities to sell new solutions to clients. (e.g.: Feasibility analysis of Retail processes that can generate new SAP business) Respond to client RFP''''s Ensure that all potential risks that may impact on the performance and success of the department are identified, escalated and mitigated High quality work processes during all support/project cycles through the defect management process to ensure a high-quality solution. Create re-usable solution, process or work product (Technical/Non-Technical) that can save time, efforts and eliminate errors of self/others. Conduct Technical/domain training to enhance skills of team members Ensure personal billable hours meet agreed target ranges Submit timesheet in time according to company''''s policies and procedures.
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