Social Media Consultant

Recruiter:

Callforce Direct

Job Ref:

1099133981

Date posted:

Wednesday, April 27, 2022

Location:

Cape Town, South Africa

JOB SUMMARY:
-

JOB DESCRIPTION:

Title: Social Media Support Customer Service Representative

Role description and duties:

Deliver an exceptional customer experience by assisting customers in resolving queries via all Social Media Platforms. Achieve service levels in compliance with company directives.

Duties and responsibilities:

Responsible for resolution of customer queries with high professionalism
First response on Social media platforms such as Facebook, Twitter, Instagram etc.
Understanding and ownership of customer queries and complete management the process to resolve issues escalated.
Assist and resolve incidents according processes and procedures.
Ensure excellent customer service and effective and efficient problem-solving.
Preserve and build relationship with customers and other stakeholders on behalf of the business.
Effectively follow up on emails etc. including other key commitments made to clients.
Reduce escalated incidents in line with SOPs and policy.
Provide exceptional support in writing
Submit reports including progress reports and analysis of information and statistics.
Data capture customer info, escalated incidents and the processing of the ticket data

Requirements:

Matric/NQF Level 4 Equivalent
Excellent comprehensive skills
Excellent writing and reading skills
Excellent typing skills
Be social savvy
Previous experience is advantageous
Leadership and communication skills
Good presentation skills both verbally and written
Stable internet connection at home
6 months Customer service experience

Salary and rates including allowances, incentives: R35 per Hour for the first 3 months probation - once deemed competent you will earn a basic salary of R7 000.00 per month

Days & times of work:

The operation is based in the Cape Town CBD and runs on a rotational schedule 06:00 and 22:00 - Monday to Sunday (2 weekends on and 2 weekends off based on operational requirements) – 365 days a year, including public holidays

Similar jobs you might be interested in:

Social Media & Content Development Coordinator (Beauty & Aesthetics)
Location: Cape Town
Salary:
5 days ago

Recruitment Consultant
Location: Cape Town
Salary:
Are you a recent graduate looking to kickstart your career in recruitment? Do you possess drive, ambition, and a passion for achieving results? Network Recruitment is seeking a motivated individual to join our team as a Recruitment consultant in our Cape Town office.
13 days ago

Business Development Consultant (SSA REMOTE OR IN OFFICE HARARE / CAPE TOWN)
Location: Cape Town
Salary: Market related
Are you seeking a dynamic career opportunity that offers flexibility in location? Our company is cur
21 days ago

Talent Acquisition Specialist
Location: Cape Town
Salary:
26 days ago

PR Travel & Tourism Events Host
Location: Cape Town
Salary:
Do you have experience being the “front face” and “go to” host at events?Our client requires your incredible communication, presence, presentation skills and ability to be self-managed with a stable track record of delivering a high standard of events.Involvement in Travel and Tourism is preferable as this role involves commitment to be available for after hour and weekend ...
1 day ago

Qualified Motor Mechanic - Overland Vehicles
Location: Epping Industria
Salary:
Do you have experience with vehicle diagnostic and mechanical repairs working on 4x4 overland vehicles? We require your technical ability, dedication and high work ethic for our client based in Epping. Your own tools, valid driver’s licence & own vehicle are a requirement.Your ability to do cost estimating and a solid knowledge of mechanical, electrical and electronic component...
1 day ago

R&D Testing Artisan / Fitter and Turner
Location: Cape Town
Salary:
Do you have experience in CHAIN CU JIGS, R&D TESTING & ZINC PLATING?Our client in the Northern Suburbs requires your experience to attend to all breakdowns on machines reporting to the Maintenance and Production departments. Monitoring and amending stock item levels pertaining to critical spare parts will be required.
1 day ago

Sales Representative - Food Services Sector
Location: Cape Town
Salary:
Do you have experience in sales in the Western Cape concentrating on the Food sector where you have built up a database with Hotels, Restaurants, Catering companies etc.?Opportunity to join our National Clients leading food services business where they require your strong knowledge of the SA food service market, experience with food service manufacturers & distributors and knowledge of food sa...
1 day ago

Planning Sales Coordinator
Location: Table View
Salary:
Do you have minimum three years’ experience as the centre point of contact, managing the workflow between the sales team, suppliers, customers, and operational requirements? Our Client based in Table View, requires your detail orientated and self-managed attitude to plan, source, and offer internal sales support to the team. This role requires your financial administration managing...
1 day ago

Hospitality Sales Executive
Location: Table View
Salary:
Do you enjoy a varied position which offers the opportunity to work both internally, managing client accounts, as well as externally, meeting with clients face-to-face to understand their needs and offer solutions?Our client sells a speciality product that all hospitality organisations require.If you have hospitality sales experience and are passionate and a results-driven Sales Representative you...
1 day ago

Social Media Consultant

Similar jobs you might be interested in:

Create a free job alert for Social Media Consultant in Cape Town