Social Media Manager

SUMMARY:
Neo Brokers is a dynamic and innovative company dedicated to providing B2B FinTech solutions to the African continent. We are passionate about using cutting-edge technology to create solutions that drive our industry forward.

The Social Media Manager is responsible for the day-to-day planning, execution, and optimisation of social media content across multiple Forex brands. This role ensures that content is delivered accurately, on time, and in alignment with brand guidelines, campaign objectives, and regulatory requirements.

The ideal candidate for the Social Media Manager position thrives in a fast-paced, multi-brand agency environment, takes initiative, collaborates effectively with creative and team leaders, and demonstrates strong accountability for content quality, accuracy, and deadlines.

POSITION INFO:
Key Responsibilities

A. Social Media Planning & Execution

• Plan, schedule, and publish social media content across assigned platforms (e.g. Facebook, Instagram, X, TikTok, LinkedIn, Telegram).
• Build and manage monthly content calendars in line with campaign briefs and brand strategies.
• Ensure content is aligned to brand tone, voice, and visual identity.

• Collaborate closely with designers, copywriters, and project managers to ensure content readiness and alignment.
• Coordinate revisions and updates efficiently, ensuring feedback is implemented accurately and timeously.
• Support campaign rollouts by aligning social content with broader marketing initiatives.

• Monitor comments, messages, and engagement across platforms.
• Escalate sensitive or compliance-related queries.
• Maintain a positive, consistent brand presence across all channels.

• Ensure correct use of disclaimers, risk warnings, and regulated language.
• Adhere to FSCA and internal compliance guidelines at all times.
• Review content for accuracy, clarity, and attention to detail before publication.

• Compile basic social media performance reports (reach, engagement, growth).
• Identify content trends and performance insights to support optimisation.
• Provide input into content improvements based on performance data.

• Diploma or degree in Marketing, Communications, Digital Media, or a related field.

• 2–4 years of social media management experience, preferably within a digital, creative, or marketing agency.
• Experience managing multiple brands and content calendars simultaneously.
• Exposure to regulated industries (financial services, fintech, Forex) is highly advantageous.

• Proficiency in social media scheduling and management tools (Meta Business Suite, Hootsuite, Buffer, or similar).
• Strong understanding of platform-specific content best practices.
• Basic reporting and analytics interpretation skills