Soft Services Manager

SUMMARY:

POSITION INFO:
The portfolio of services overseen includes: catering, cleaning, security, gardening, hygiene, pest control, medical and general waste management, laundry services, and coffee shop operations.

Qualifications:

• Degree or National Diploma at NQF level 7 in Facilities Management, Business Administration, Hospitality Management, Logistics Management, Supply Chain Management, or Project Management.

• Minimum 3 to 5 years of relevant experience managing outsourced/insourced Soft Services and Integrated Facilities Management.
• Minimum 3 years' experience managing large teams.
• Knowledge and exposure in Industrial Relations.
• Experience within the Healthcare sector is advantageous.
• Experience in procurement, facilities management, and SLA management.
• Knowledge of contract management and health and safety regulations.
• Strong technical skills including report writing

• Ensure the facility is always maintained in a clean and hygienic state.
• Procure additional soft services in a timely manner as required.

• Identify applicable services and service providers in collaboration with Group Procurement.
• Review Service Level Agreements (SLAs) regularly to ensure compliance.

• Ensure compliance with ISO9001:2008 and ISO1400:2004 standards.
• Conduct regular audits to maintain quality standards.

• Participate in budgeting processes and monitor expenditure.
• Effectively manage costs associated with outsourced services.

• Recruit, retain, and develop staff to maintain a skilled and motivated team

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