Software Application Support Specialist

SUMMARY:
Our client is seeking a Software Application Support Specialist to join their dynamic team in a fully remote capacity. This is a fantastic opportunity to contribute to the maintenance of existing products and assist with the development of new and enhanced solutions. The role is diverse, challenging, and offers excellent career growth opportunities.

POSITION INFO:
Key Responsibilities:

• Provide application support to users: Answer, resolve, and log in-bound customer queries, identify issues, and offer both immediate and long-term solutions.
• Investigate and analyse system issues to determine root causes and appropriate corrective actions.
• Participate in the design and delivery of system developments and enhancements, ensuring alignment with budget, timelines, specifications, and industry standards.
• Offer system knowledge and consultancy for projects across divisions, ensuring that business process requirements and best practices are met.
• Review and recommend continuous improvement for systems and support processes.
• Document technical information and processes for existing and new functionality to maintain up-to-date system support.
• Maintain data quality and integrity within systems.
• Communicate clearly, professionally, and appropriately with colleagues, customers, and suppliers.
• Perform system maintenance tasks according to agreed schedules.

• Experience in application support.
• Intermediate SQL expertise and the ability to write complex queries.
• Excellent written and verbal communication skills for technical and non-technical stakeholders.
• Strong problem-solving and analytical abilities.
• Experience supporting and maintaining production systems in a customer-facing environment.
• Ability to organize workload and manage multiple tasks simultaneously.
• Familiarity with database systems, reporting, and query tools.
• Demonstrable technical aptitude.

• Minimum 1st-year tertiary level in Information Systems, Computer Science, or Accounting.
• 2+ years’ experience with SQL fundamentals and complex query writing.
• 2+ years’ experience in MS Excel and VBA.
• Solid general computing knowledge, including basic Windows troubleshooting, networking fundamentals, and application installation.
• Excellent technical, problem-solving, and communication skills.

• Software Developers (Back-End, Front-End, Full Stack)
• Mobile Developers
• Business & Systems Analysts
• BI & SQL Experts
• UI/UX Professionals
• Data Scientists & Data Analysts
• Big Data Professionals
• Cloud Experts
• Infrastructure Specialists
• DevOps & SecOps Engineers
• Cybersecurity Specialists
• SEO / Digital Designers