Software Implementation & Support Technician

SUMMARY:
A leading industrial technology and software solutions provider is looking for a skilled Software Implementation and Support Technician to strengthen its Gauteng-based software team. This role is ideal for a professional with strong technical expertise and a passion for problem-solving in dynamic customer environments.

POSITION INFO:
You will be responsible for deploying, maintaining, and supporting specialised software solutions, ensuring seamless operation for clients across Africa and beyond. The position involves both remote and on-site support, software upgrades, database management, technical training, and close collaboration with development teams.

Key Responsibilities

• Technical:
  • Install and configure proprietary software and databases at new customer sites
  • Maintain and upgrade existing deployments
  • Troubleshoot and resolve issues logged via the support desk
  • Provide guidance to field technicians
  • Diagnose communication problems involving TCP/IP and serial devices
  • Develop and maintain SQL scripts for troubleshooting, upgrades, and reporting
  • Deliver technical training to internal teams and customers
  • Assist with server maintenance and support
• Operational & Business:
  • Manage support tickets within agreed turnaround times
  • Provide regular progress updates to customers
  • Escalate unresolved issues appropriately
  • Complete weekly timesheets and administrative reports
  • Travel to customer sites when remote resolution isn’t possible
  • Participate in deployments and training across Africa and internationally
  • Support technical pre-sales activities when required
  • Assist with project implementation and commissioning
• Teamwork:
  • Collaborate with developers to resolve software bugs
  • Test new software releases internally
  • Contribute to team meetings and initiatives
• Continuous Learning:
  • Stay up to date with operating systems, database technologies, cloud platforms, and related innovations

• National Diploma in IT or relevant certifications (including MS SQL modules)
• 5+ years’ experience in software and MS SQL support environments
• Strong knowledge of MS SQL databases, queries, and database-driven applications
• Proven ability to write, troubleshoot, and optimise SQL scripts
• Excellent analytical, problem-solving, and communication skills
• Ability to work independently and in a team
• Valid Code 8 driver’s licence
• Clear criminal record (police clearance required)
• Medically fit with mine medical clearance eligibility
• Willingness to travel extensively across Africa and internationally

• Experience with Azure and/or AWS
• Microsoft Windows administration
• Networking and serial communication knowledge
• Background in industrial or mining systems support
• Bonus: Complete a point-and-click adventure game without a walkthrough

• Based at the Gauteng head office
• Participation in a rotating after-hours support standby roster
• Remote monitoring while on standby
• Travel to remote mining and industrial sites (1–2 weeks at a time possible)