Software Site Support Engineer

Purpose of the job:

Support engineering, deployment and commissioning activities of the telescopes in the karoo.

Key Responsibilities:

• Investigating support issues reported on site.
• Coordinating tests, fault finding and tracking down of cross-subsystem issues.
• Supporting user requests for data and trend analysis.
• Fixing minor bugs in the deployed software where possible.
• Engaging with different subsystems to identify problems, perform system integration tests, support commissioning tests on site.
• Deploying and maintaining development infrastructure.
• Deploying software subsystems on production systems and manage/monitor site deployments.
• Documentation and project management input as required.
• Site visits as required.
• Training of operators and commissioners on the software subsystems.
• Lab integration tests of subcontractor deliverables with the software systems; feedback/inputs to subcontractors.
• Assist in developing and performing integration tests to test the full software subsystems on lab machines before deploying to karoo systems.
• Configure, install and help troubleshoot operating system software and server hardware.
• Configure and manage subsystem network.
• Monitor and maintain performance of servers

Key Requirements:

Qualification:

• N.D (Comp Sci) with 6+ years; OR
• B.Tech/B.Sc (Comp Sci) with 5+ years; OR
• B.Eng/B.Sc Hons (Comp Sci) with 4+ years; OR
• M.Eng/M.Sc (Comp Sci) with 2+ years; OR
• Engineering (with a software focus) or related field

Experience:

• Testing, deployment, commissioning, release and support of large-scale projects.
• Test-driven development and integration testing techniques, methodologies and frameworks; and supporting systems.
• Quality assurance processes and software development processes.

Knowledge:

• Modern software collaboration tools such as Github, Containers, Google Drive, JIRA etc.
• Knowledge of continuous integration, testing and deployment techniques and tools.
• Knowledge of the Linux operating systems and networking.
• Knowledge of the Python programming language is beneficial.

Ability to:

• Work independently and be a good team player.
• Participate and thrive in a collaborative environment.
• Strong English oral and written communications.
• Troubleshoot issues methodically.
• Keen attention to detail.
• Good knowledge of and experience in software testing and quality assurance.
• Some experience in Python and software development
• Some experience with operating systems (Linux, OS X, Windows) and networking.
• Good and proven fault-finding skills.
• Good oral and written communication skills.
• Self-motivated and ability to work independently.
• Keen interest in engineering and how systems work.
• Good attention to detail.
• Wanting to learn more and expand knowledge.
• Team player and ability to thrive in collaborative environment.