Software Support Engineer

Recruiter:

Network Recruitment

Job Ref:

ITE006920/Mon

Date posted:

Thursday, July 3, 2025

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
The Software Support Engineer will be responsible for third line technical support on complex software issues that cannot be resolved by frontline teams. You will be responsible for deep-dive analysis, root cause identification and the resolution of critical incidents affecting applications and systems. Collaborate with development, QA and infrastructure teams to implement sustainable fixes, enhancements, and preventative measures.

POSITION INFO:
Responsibilities:

Analyse and resolve application errors, system failures, and performance issues.
Document and track problems using structured methodologies and tools.
Collaborate with development teams to implement permanent fixes or design improvements.
Monitor key system metrics and alerts to proactively identify and resolve issues.
Support audits and reviews by providing relevant logs, documentation, and incident reports.

Education:

5+ years' experience in IT and at least 2 - 3 years in second or third line support
Relevant qualifications
SQL experience
Experience in supporting software applications, hardware infrastructure and telephonic systems in a production environment
Demonstrated ability to troubleshoot complex systems, including application software errors, hardware failures / device level issues, and telephony faults (call routing, VoIP or PBX systems).

Apply now!

For more IT jobs, please visit />
If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

Similar jobs you might be interested in:

CRM & Software Support
Location: Centurion
Salary:
Job Title: CRM & software supportLocation: Centurion Our client, a market leader, is looking to employ a CRM and software support Specialist.Ideally, this role would best suit an IT Professional with CRM platforms and workflow automation experience. We are looking for a strong background and understanding of automation tools, Business Process Automation, and optimizing business syst...
5 days ago

Software Support Consultant
Location: Johannesburg
Salary: 14000 Monthly
Well-established company based in Johannesburg seeks a Junior software support Consultant to join their team!
15 days ago

Software Support Technician
Location: Centurion
Salary: Monthly
Company based in Centurion Gauteng is looking for an (SigmaNEST) software support Technician to join their team.As part of the technical support staff, the software support technician will work on our SigmaNEST software to identify issues, assist with customers queries and implement solutions as needed. The ideal candidate will have the ability to learn quickly and need to be able to manage t...
29 days ago

Sage ERP Software Support
Location: Johannesburg
Salary: 15000 Monthly
Our esteemed client based in Sandton is seeking an experienced Sage Evolution Technical Implementation Consultant / ERP software support Specialist to join their dynamic team. The ideal candidate will have their own reliable transport and possess strong problem-solving abilities, coupled with excellent people skills to communicate effectively with customers. The role requires a minimum of 3 years ...
21 days ago

Process Engineer
Location: Rosslyn
Salary:
Today

Technical Sales Engineer
Location: Johannesburg
Salary:
Today

Business Intelligence Developer (24 Months)
Location: Pretoria
Salary: 000
This role requires an experienced and highly skilled senior business intelligence specialist with expertise in Microsoft Stack, specifically with strong experience in data warehousing, data lake technologies, and Power BI.
1 day ago

Senior Professional Engineer
Location: Johannesburg
Salary:
Our client in the engineering industry is seeking a highly motivated and experienced Professional Structural engineer to join their dynamic team. This is a key role that will involve close collaboration with the company director, client management, and technical project oversight.JHB | Permanent | Negotiable
4 days ago

DevOps Engineer
Location: Sandton
Salary: Market Related
DevOps engineer
4 days ago

Senior Systems Integration Engineer X 2 (Johannesburg & Cape Town)
Location: Johannesburg
Salary: Highly Negotiable
Systems Integration engineer – Java | Financial Tech | Cape Town & Johannesburg
4 days ago