Software Support Executive (Fully Remote in South Africa)

 

Recruiter:

Sci Tech Placements

Job Ref:

JHB000483/MR

Date posted:

Wednesday, November 24, 2021

Location:

Remote, South Africa


SUMMARY:
Our International Client in the Hospitality Software Sector requires a Software Support Executive for a fully Remote role anywhere in South Africa

POSITION INFO:
Roles & Responsibilities

  • This position requires travelling in South Africa (Cape Town, Jhb, KZN)
  • Be able to understand the nature of client issues and resolve them in timely and efficient manner.
  • Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
  • Self-motivated and be team player.
  • Maintain policies and procedures when working with clients and provide appropriate information.
  • Collaborate with team members on knowledge transfer, procedures, and standards.
  • Maintain accurate records of daily communications and issues resolve
 
Requirements
  • 2-3 years Software Support experience (not hardware please)
  • Strong verbal and written communication skills in English.
  • Good computer knowledge.
  • Problem-solving, action-orientated and customer focused attitude
  • Should be open to work night shifts and Travel in SA
  • Self-motivated and a team player
  • Excellent attendance and punctuality
  • Excellent customer service skills
 
Starting date: ASAP
Salary: Market-related

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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