Software Support Executive (Fully Remote in South Africa)

Recruiter:

Sci Tech Placements

Job Ref:

JHB000483/MR

Date posted:

Wednesday, November 24, 2021

Location:

Remote, South Africa

SUMMARY:
Our International Client in the Hospitality Software Sector requires a Software Support Executive for a fully Remote role anywhere in South Africa

POSITION INFO:
Roles & Responsibilities

This position requires travelling in South Africa (Cape Town, Jhb, KZN)
Be able to understand the nature of client issues and resolve them in timely and efficient manner.
Responsible for resolving client issues via Live Chat, Email, Phone and Remote software.
Self-motivated and be team player.
Maintain policies and procedures when working with clients and provide appropriate information.
Collaborate with team members on knowledge transfer, procedures, and standards.
Maintain accurate records of daily communications and issues resolve

Requirements

2-3 years Software Support experience (not hardware please)
Strong verbal and written communication skills in English.
Good computer knowledge.
Problem-solving, action-orientated and customer focused attitude
Should be open to work night shifts and Travel in SA
Self-motivated and a team player
Excellent attendance and punctuality
Excellent customer service skills

Starting date: ASAP
Salary: Market-related

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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