Software Support - Regional Consultant

Duties and Responsibilities
Interaction with client Branches on a daily basis.
Respond to incoming requests for Product demonstrations and Training and one-on-one consultations.
Arrange Product training sessions where necessary
Communicate new product services and new procedures to client Staff
Maintain existing relationships with Staff and IT personnel
Training/Maintaining additional client consultants when/if required
Maintain accurate log entries of contacts and resolution details and follow up information
Timeous submission of weekly and monthly activity reports and training evaluation forms
Troubleshoot software product issues at branches
Assist with Product roll out when necessary (Installations and training of new versions)
Ensure all of your sites experiencing issues are visited and assisted
Ensure Sites with POS devices who have no card transactions, are visited to see why no card transactions are being done
All sites that have not successfully day ended or opened shifts, to be contacted to resolve issues
All issues to be logged on software system
Ensure Day End is successful at the site that you are attending to
Weekly and Monthly Activity reporting and all required supporting documentation to be submitted on time i.e. Site Sign Off Forms, Training Registers, Day End Reports and Evaluation Forms

Desired Experience and Requirements
Grade 12 and A+ Certified or similar qualification essential
Intermediate level of Microsoft Word, Excel and SQL knowledge
Proficient in English, knowledge of Zulu or other languages highly beneficial
Must have 3-5 years' experience in client facing software support
Valid driver's license and own transport a must
AA accredited roadworthy certificate required on application for position
Only candidates with a passion for IT support and personal client interaction need apply