Solar Energy Advisor

SUMMARY:

As an Energy Advisor, you will be responsible for advising customers on the most suitable solar solution for their needs taking into consideration possible home and roof constraints. You will be required to visit customer’s homes, answer their questions, make recommendations, and provide the system and site information required to enable LookS...

POSITION INFO:

As an Energy Advisor, you will be responsible for advising customers on the most suitable solar solution for their needs taking into consideration possible home and roof constraints. You will be required to visit customer’s homes, answer their questions, make recommendations, and provide the system and site information required to enable LookSee to send an accurate quotation to the customer as well as to enable the installer to carry out the installation.

As an Energy Advisor, you will be representing the business, and you are expected to provide customers with confidence with regards to the brand and the LookSee solutions and thereby contribute to improving the sales conversion rates.

From a functional perspective you will be supervised by a LookSee Energy Consultant and from an operational perspective you’ll be reporting to the LookSee Operations Manager.

Key Skills/Experience:

1. Excellent command of the English language at a business level.
2. NQF Level 6 certification or higher.
3. Microsoft Office (Excel, Word, Outlook, etc).
4. Good understanding of electricity generation, transmission and distribution.
5. Good understanding of electrical wiring in a home.
6. Good understanding of solar generation, conversion and storage in the context of a home.
7. Experience in the installation of solar panels, batteries and inverters.
8. AREP or Solar PV Green Card qualification

Requirements:

1. Professional presentation and demeanour.
2. Wear the Looksee branded Shirt for all site visits
3. Have own car and a valid driver’s license.

Responsibilities:

1. Coordinate site visits with the Looksee Care Team.
2. Update weekly availability schedule.
3. Accept or decline Meeting requests.
4. Prepare for a site visit, by understanding the customer requirements and information provided, as well as reviewing satellite imagery of the home’s roof to understand space, orientation and type of roof.
5. In the case of physical site visits, visit the customer’s home and present yourself professionally.
6. For all site visits, understand the customer requirements, answer customer questions or concerns, review the roof and space requirements for the installation and obtain all the information required as per the site visit report.
7. Discuss solutions with the customer and help the customer make a decision on the optimal solution.
8. Where necessary, consult with the LookSee Energy Consultant if the customer has special requirements or where there may be special considerations with regards to the installation.
9. Provide the LookSee Customer Care Team with the details of the recommended solution such that a quote can be sent to the customer using the Site Visit Report. Provide any details or special instructions that may be needed to be taken into consideration by the installer.
10. Discuss requirements or special instructions with the installers, where this may be required.

Expected performance:

1. You will be expected to conduct up to 3 physical site visits per day, or up to 4 virtual site visits per day. However, on a typical day you are likely to a combination of physical and virtual site visits.
2. You are expected to make yourself available to conduct site visits on a Saturday, if customers request it. You will be paid overtime hours in this case, subject to prior approval.
3. Provide Site Visit Reports within 24 hours of the site visit.
4. Provide Weekly Activity Reports (visits, hours worked, and travel undertaken).