Solution Analyst Mining

Recruiter:

Oxyon Human Capital Solutions

Job Ref:

JHB001499/MP

Date posted:

Monday, May 2, 2022

Location:

Ghana, Nigeria

JOB SUMMARY:
Our Client in the Mining industry is looking for a strong Solution Analyst to join their team in Ghana

JOB DESCRIPTION:

EDUCATION BACKGROUND

Bachelor’s degree or foreign degree equivalent in Engineering (Computer / Mining / Electrical / Electronic), BSc Computer Science or BSc. Information Technology.
+3 years previous experience with Mining Technical Systems across the mining value chain as a software engineer, software consultant, mining engineer, or related occupational title.
High level of Computer Literacy (Server Technology - Linux and Windows), Database Software (SQL Server, MySQL, SQLite, SQL Server, LINUX, LINUX shell scripting)
Knowledge of coding languages (e.g. C#, Java, JavaScript, HTML5, VB6) and frameworks/systems (e.g. AngularJS, Bootstrap, WPF, Entity Framework)
Advanced Reporting experience (MS SSRS 2005, 2008, 2012)
Microsof Power BI, Microsoft Azure and Tableau certifications
Proven experience as a Solution Analyst or Architect for Mining Applications
Foundation ITIL, other ITIL Certification will be advantageous
Project Management Qualification (e.g. Prince2 /PMP/ PMBOK) or Agile related training (e.g. SCRUM or equivalent experience) will be advantageous
DevOPS training and certification will be advantageous

SCOPE OF THE ROLE

The development of mining reports in an agile and fast-paced environment
To have a strong and broad high-level knowledge of the mining systems deployed. Analyze and identify system problems, and develop and implement appropriate solutions
To have advanced analytical skills with experience collecting, organizing, analyzing, and disseminating abundant information with accuracy
To be a point of escalation for technical issues that the team raise as they are working on projects and to work through the escalation process to seek resolution to problems outside of the responsibility of the Software Engineers and other technical staff.
To work with Project Managers to ensure the efficient deployment of mining systems on time and within budget.
To ensure that the deployment of systems and software products is carried out as efficiently as possible.
To ensure that relevant stakeholders are aware of risks and or issues with the product and the technical solutions being deployed to customer sites

KEY RESPONSIBILITIES

Development of Advanced BI Reporting (Production data analysis)
Actively work on product/project deployment of Mine Enterprise Systems solutions
Handle the day-to-day operational support and improvement of these Mine Enterprise Systems solutions on-premise and in the cloud.
Integration of the company's systems to external 3rd party systems
Own and implement customer system configurations
Implement Mine Enterprise System customizations and validate implementations for quality, architectural and functional requirements
Participate in onsite system installation efforts
Undertake complex problem solving involving multiple integrated systems
Escalation of critical issues requiring other stakeholders’ input to resolve issues, specifically the relevant Mining Services or supporting team’s representative
Maintain technical knowledge of the current and upcoming product offerings
Maintain knowledge of current, new, and evolving strategies and technologies in relation to systems support through appropriate industry links and professional memberships
Regular reporting of current project issues, including updates on status and resolution methods
Utilizing relationships developed with customers and other contacts to advise Mining Services Team of potential issues affecting customers as well as other opportunities for the company
Work collaboratively with the sales team in a pre-sale’s capacity (e.g., attending / leading technical presentations)
Representing the company in a helpful, professional, and courteous manner always
Maintain, enhance, and adhere to the company's documentation and reporting standards, systems, and processes
Compliance with the company’s Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others
Other duties as required from time to time

SKILLS AND EXPERIENCE

Strong prioritizing and time management skills
Well-developed communication skills, both verbal and written
Ability to form strong relationships with customers and represent the company professionally
Ability to set and meet the team and individual goals and deadlines
Ability to resolve technical and complex issues
Ability to rapidly grasp technical solutions, concepts, and products
Developing or supporting open-source software
Setup and support of relational databases
The desire to expand own knowledge and skill set as well as sharing knowledge with other team members wherever possible
Previous experience working remote teams (Highly Desirable)

KEY BEHAVIOUR

Protect the company brand and reputation by exhibiting good behavior and reporting on any noncompliance to safety, procedural, or other customer dictated regulations
Maintain good relations with the customer ‘s personnel and clearly communicate any issues that may arise
Continuously seek opportunities to improve the quality of the systems, installations, and support procedure

TRAVEL

Travel (regionally and globally international) to client sites is a requirement of this role

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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