Solutions Consultant

 

Recruiter:

IOCO

Job Ref:

iOCO00857

Date posted:

Wednesday, June 23, 2021

Location:

Sandton, South Africa

Salary:

Negotiable


SUMMARY:
:

Key Purpose: 

  • Provide customer with world class support, training and consulting on AVEVA product range. 
:

Essential Qualification:

  • Matric 
  • Degree / Diploma in Chemical, Electrical / Electronic or Mechanical Engineering / Computer Science
...

POSITION INFO:
:

Key Purpose: 

  • Provide customer with world class support, training and consulting on AVEVA product range. 
:

Essential Qualification:

  • Matric 
  • Degree / Diploma in Chemical, Electrical / Electronic or Mechanical Engineering / Computer Science

 

Essential Experience:

  • Min. 1 - 2 years experience in similar role (Solutions consulting)
  • Min. 1 - 2 years knowledge in an Automotive Industry

 

Required Product Knowledge:

  • AVEVA Product range (Similar - Wonderware)
:

KPA''s:     

 

 Technical Support:

  • Support the AVEVA Product range
  • Telephonic support schedule requires.
  • On Site Customer/SI Support
  • Keep up to date with product technical features and understand how the product is applied.
  • Understand the product licensing.
  • Keep your Product Certification up to date.
  • Log all issues reported by SIâ??s and Customers to the company''s call tracking system
  • Ensure all open issues are resolved within a reasonable period of time and to the customers satisfaction
  • Escalate unresolved issues in time:  On Site Support

· On Site support could be one of the following:

  • Investigation/Resolution technical support issue
  • Assistance with product installation
  • Assistance with product upgrade
  • Report on every site visit

· Training:

  • Present training on AVEVA Products. 
  • Training in the Johannesburg area and on a regional basis (ie: Cape Town, Durban, Port Elizabeth or any other venue) as the AVEVA training schedule requires.
  • Present training to the standard as prescribed by AVEVA and to keep yourself certified on the products that you train.

Technical Knowledge Base:

  • Submit articles to the Wonderware Technical Knowledge base
  • Initiate articles from your own experience regularly.
  • Maintain a high level of competency in the products that you specialize in.

Marketing Activities:

  • Assist with marketing activities like Conferences, Breakfasts, Golf days, etc.
  • Prepare and present on the portfolio of products at marketing events
  • Provide pre-sales support to the Sales teams

 
:

Skills Competencies:

          

  • Good attention to detail and multi-tasking skills
  • Communication both Verbal and Written
  • Analytical skills
  • Dedication
  • Planning Abilities: An employee must be able to plan strategies and future operation goals effectively.
  • Motivation: maintain office morale through motivation and reward.
  • Computer literacy on MS Office suite
  • Driver''s license and own vehicle - Required.


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.


 

 

 

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