Solutions Consultant

Recruiter:

IOCO

Job Ref:

iOCO00857

Date posted:

Tuesday, July 27, 2021

Location:

Sandton, South Africa

Salary:

Negotiable

SUMMARY:
:

Key Purpose:Â

Provide customer with world class support, training and consulting on AVEVA product range.Â

:

Essential Qualification:

MatricÂ
Degree / Diploma in Chemical, Electrical / Electronic or Mechanical Engineering / Computer Science

...

POSITION INFO:
:

Key Purpose:Â

Provide customer with world class support, training and consulting on AVEVA product range.Â

:

Essential Qualification:

MatricÂ
Degree / Diploma in Chemical, Electrical / Electronic or Mechanical Engineering / Computer Science

Â

Essential Experience:

Min. 1 - 2 years experience in similar role (Solutions consulting)
Min. 1 - 2 years knowledge in an Automotive Industry

Â

Required Product Knowledge:

AVEVA Product range (Similar - Wonderware)

:

KPA''s:Â Â Â

Â

Â Technical Support:

Support the AVEVA Product range
Telephonic support schedule requires.
On Site Customer/SI Support
Keep up to date with product technical features and understand how the product is applied.
Understand the product licensing.
Keep your Product Certification up to date.
Log all issues reported by SIâ??s and Customers to the company''s call tracking system
Ensure all open issues are resolved within a reasonable period of time and to the customers satisfaction
Escalate unresolved issues in time:Â On Site Support

Â·Â On Site support could be one of the following:

Investigation/Resolution technical support issue
Assistance with product installation
Assistance with product upgrade
Report on every site visit

Â·Â Training:

Present training on AVEVA Products.Â
Training in the Johannesburg area and on a regional basis (ie: Cape Town, Durban, Port Elizabeth or any other venue) as the AVEVA training schedule requires.
Present training to the standard as prescribed by AVEVA and to keep yourself certified on the products that you train.

Technical Knowledge Base:

Submit articles to the Wonderware Technical Knowledge base
Initiate articles from your own experience regularly.
Maintain a high level of competency in the products that you specialize in.

Marketing Activities:

Assist with marketing activities like Conferences, Breakfasts, Golf days, etc.
Prepare and present on the portfolio of products at marketing events
Provide pre-sales support to the Sales teams

Â

:

Skills Competencies:

Â Â Â Â Â Â Â Â

Good attention to detail and multi-tasking skills
Communication both Verbal and Written
Analytical skills
Dedication
Planning Abilities: An employee must be able to plan strategies and future operation goals effectively.
Motivation: maintain office morale through motivation and reward.
Computer literacy on MS Office suite
Driver''s license and own vehicle - Required.

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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