Solutions Consultant

• Support the AVEVA Product range
• Telephonic support schedule requires.
• On Site Customer/SI Support
• Keep up to date with product technical features and understand how the product is applied.
• Understand the product licensing.
• Keep your Product Certification up to date.
• Log all issues reported by SIâ??s and Customers to the company''s call tracking system
• Ensure all open issues are resolved within a reasonable period of time and to the customers satisfaction
• Escalate unresolved issues in time:  On Site Support

· On Site support could be one of the following:

• Investigation/Resolution technical support issue
• Assistance with product installation
• Assistance with product upgrade
• Report on every site visit

· Training:

• Present training on AVEVA Products. 
• Training in the Johannesburg area and on a regional basis (ie: Cape Town, Durban, Port Elizabeth or any other venue) as the AVEVA training schedule requires.
• Present training to the standard as prescribed by AVEVA and to keep yourself certified on the products that you train.

Technical Knowledge Base:

• Submit articles to the Wonderware Technical Knowledge base
• Initiate articles from your own experience regularly.
• Maintain a high level of competency in the products that you specialize in.

Marketing Activities:

• Assist with marketing activities like Conferences, Breakfasts, Golf days, etc.
• Prepare and present on the portfolio of products at marketing events
• Provide pre-sales support to the Sales teams