SUMMARY:
Luxury Spa at a Boutique Hotel based in Ballito is looking for an experienced Spa & Wellness Manager.
POSITION INFO:
Duties: Lead and manage all spa & wellness operations across the hotel to ensure exceptional guest experience Design and deliver innovation spa & wellness experiences Manager departmental budgets, financial performances and monthly reporting Develop annual spa & wellness budget and commercial plans with the General Manager Partner with Sales & Marketing to promote spa & wellness experiences and identify new business opportunities Oversee procurement, stock control, inventory and cost management. Build strong relationships with guests and resolve guest concerns professionally and efficiently. Conduct regular operational inspections to maintain exceptional spa & wellness standards Lead, coach, mentor and develop the wellness team through ongoing training and performance management. Monitor spa & wellness performance through key operational and financial metrics Build close working relationships with key departments to ensure seamless coordination and an exceptional end-to-end guest experience across the hotel. Develop an annual training plan with the spa & wellness team leader and ensure that all employees are trained and developed to meet the needs of the business Requirements: Diploma or Degree in Spa Management, Hospitality Management, Wellness Management, or a related field (Aesthetician qualification advantageous) Minimum 3 years' management experience within a luxury 4\/5* spa \/ wellness environment Proven experience managing wellness operations, budgets, training, and inventory Strong financial, sales, marketing and guest relations experience Experience working with Wellness POS systems Excellent leadership, coaching and people management skills Managing colleague performance issues quickly and effectively Embody wellness excellence, demonstrating professionalism, presence, and behaviours that reflect a calm, balanced, and guest-centred environment. Strong leadership, coaching and mentoring ability Exceptional guest service and relationship management skills Strong financial acumen and commercial awareness Excellent planning, organisational and time management skills High level of integrity, professionalism and accountability Passion for wellness and continuous professional development
