Spa Manager

Recruiter:

MSC Cruises

Job Ref:

CPT000044/SS

Date posted:

Wednesday, March 19, 2025

Location:

Cape Town, South Africa

Salary:

USD Monthly

SUMMARY:

Your Purpose

As a SPA Manager aboard our luxury cruise line, your mission is to create an exceptional wellness experience for our guests. By leading a talented team and curating premium spa treatments, you will ensure that our guests enjoy rejuvenating moments amidst breathtaking voyages. You will be the driving force behind the operational excellence and innovative offerings of our onboard spa, blending world-class service with an unforgettable ambiance.

Your Impact

As SPA Manager, your role will be key in creating a relaxing environment for guests while leading your team to consistently provide exceptional service. You will ensure the spa runs smoothly, from keeping the facilities spotless to managing schedules and inventory effectively. Staying ahead of wellness trends, you'll introduce new treatments and programs to delight guests and enhance their experience. Your passion for hospitality will shine through in every interaction, building loyalty and creating lasting memories.

Your Journey So Far

To succeed in this role, you’ll need:
1.   Experience: proven experience as SPA Manager or equivalent in the cruise industry, with a proven track record of successful team leadership and operational excellence.
2.   Language Skills: Fluency in English and at least two additional European languages, enabling you to connect effortlessly with our diverse guests.
3.   Expertise: Strong knowledge of spa therapies, beauty treatments, and wellness trends.
4.   Adaptability: The ability to thrive in a dynamic, frenetic environment while maintaining a focus on guest satisfaction.
5.   Leadership: A history of motivating teams and fostering a culture of collaboration and exceptional service.

Your Essentials

To succeed in this role, you’ll need:
1.   Qualifications: Certification in spa, wellness, or hospitality management is highly desirable.
2.   Interpersonal Skills: Excellent communication and interpersonal skills, with a natural ability to connect with people from diverse backgrounds.
3.   Operational Skills: Proficiency in managing spa software, inventory, and budgets.
4.   Availability: Willingness to embark on long-term contracts at sea and adapt to the unique lifestyle of working onboard a cruise ship.
5.   Passion: A genuine enthusiasm for wellness and delivering transformative guest experiences.

APPLY HERE: Spa Manager Application

POSITION INFO:
KEY RESPONSIBILITES

In a professional, persuasive and friendly manner effectively drive treatment delivery to meet targets by encouraging guests to purchase SPA services and products
Manage the day-to-day operation of the SPA with initiative and creativity
Be on duty seven days each week. (Hours will vary according to itinerary)
Always be on duty at least 10 minutes before the advertised opening time of the SPA to allow you to make a quick check of the premises before doors are open for business
Continuously monitors services provided by staff and formulate action plans to resolve problem areas to ensure continual improvement of service initiatives
In home ports (or any other port), be available to assist with the loading of merchandise, and distribution to storage areas or SPA
When the SPA is closed, cooperate with colleagues in the following duties: Stock control, SPA arrangements, Window decoration
Demonstrate excellent product knowledge of all merchandise sold in the SPA
Exercise extreme care with all articles for sale in the SPA.
Ensure compliance with all Health & Safety regulations within the SPA

QUALIFICATIONS

Proficient speaking, reading, and writing skills in English, and fluency in at least 2 of the following languages: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese. Any other language is considered as advantageous
3+ years as Spa Manager on a Cruise Ship
Beauty/Cosmotolegy/Spa Qualification or Diploma.
Strong PC Skills using Microsoft applications such as Word and Excel
Basic knowledge of Microsoft Outlook or equivalent mail client application
Proven accounting skills, marketing strategy and the ability to lead the group to meet new goalsMinimum Requirements:
- Languages - English
- Spa Management Experience
Additional Extras:
- Cruise Ship Management Experience
- Management qualification
- Languages - Italian, French, German, Spanish, Portuguese

DOCUMENTS REQUIRED

Valid South African Passport
Police Clearance

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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