Spa Manager

SUMMARY:
Position: Spa Manager
Location: Bantry Bay, Cape Town
 
Because exceptional wellness experiences begin with exceptional leadership.
At The President Hotel, creating memorable guest experiences extends beyond our rooms, restaurants and public spaces. Our spa plays an important role in our guests’ overall experience, providing a professional and welcoming environment where wellbeing, personalised service and attention to detail come together.
As we continue our journey toward luxury, we’re looking for an experienced and people-focused Spa Manager with a minimum of 3 years’ experience within a professional spa or luxury wellness environment, including previous supervisory or management experience. Experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage.
If you enjoy leading people, being close to the operation, building relationships with guests and team members, and taking ownership of service standards and daily spa operations, this opportunity is for you.
 

POSITION INFO:
Minimum Requirements Relevant Spa, Beauty Therapy, Somatology, Wellness or Hospitality qualification - Minimum 3 years' experience within a professional spa or luxury wellness environment - Previous supervisory or management experience within a spa environment essential - Previous experience within a 4-star or 5-star hotel spa or luxury hospitality environment will be a strong advantage - Strong knowledge of professional spa operations, treatments and guest service standards - Proven experience leading, motivating, coaching and developing a team - Experience managing staff rosters, attendance, leave and daily operational requirements - Strong guest relations and service recovery skills - Experience handling guest complaints professionally and effectively - Experience with stock control, monthly stock takes and inventory management - Good understanding of spa revenue, commissions, reporting and operational performance - Experience working with spa booking and management systems, with Fresha experience advantageous - Good understanding of health, safety, hygiene and professional spa standards - Strong operational and administrative capabilities with excellent attention to detail - Excellent written and verbal communication skills - Strong organisational, planning and time-management ability - Strong problem-solving skills with a practical and hands-on approach - Ability to prioritise and work effectively within a busy, guest-focused environment - Strong computer literacy and administrative skills - Professional grooming and presentation - Ability to work shifts, weekends and public holidays as operationally required - South African ID or valid South African work authorisation - A fully updated CV with contactable reference details is essential What You'll Be Doing Taking overall responsibility for the efficient day-to-day operations of the spa - Leading the spa team and ensuring consistently exceptional guest service and treatment standards - Managing and approving staff rosters to ensure appropriate coverage and effective use of resources - Conducting regular team meetings and ensuring operational updates, challenges and service standards are communicated effectively - Coaching, mentoring and developing spa team members to strengthen individual and team performance - Supporting the onboarding and training of new and existing employees - Creating a positive, professional and motivated working environment within the spa