Spa Receptionist and Reservations Coordinator

 

Recruiter:

IntelliStaff

Job Ref:

JHB002137/SS

Date posted:

Friday, February 18, 2022

Location:

Stellenbosch, South Africa

Salary:

MR


JOB SUMMARY:
Our client in the hospitality industry is urgently looking to employ an experienced Spa Receptionist and Reservations Coordinator

JOB DESCRIPTION:

Our client in the hospitality industry is urgently looking to employ an experienced Spa Receptionist and Reservations Coordinator

Location:
Stellenbosch, Western Cape

Requirements:
  • Matric
  • A relevant diploma in aesthetics will be an advantage
  • Preferably 2 - 3 years experience in reservations/admin & spa receptionist
  • Familiar with Shedul Spa reservations system and Dineplan will be an advantage
Responsibilities:
SPA RECEPTIONIST:
  • Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
  • Provide guidance to clients on the procedures at the spa
  • Answer telephone calls and provide accurate information to clients
  • Book and confirm appointments via phone and email
  • Process transactions (cash and credit cards) and issue receipts
  • Offer beverages and chat with clients who are in the waiting area
  • Welcome walk-ins, answer questions about services, and schedule appointments based on availability
  • Inform clients about new services and discounts
  • Introduce new beauty products to clients and educate them on their uses and benefits
  • Assist in getting client feedback on the level of services delivered in order to improve on service delivery
  • Inform staff members of appointments that have been canceled by clients, and also alert staff members of the arrival of clients who come without prior appointments
  • Cross-sell services and products when appropriate (e.g., through informative brochures and gift cards)
  • Update client records with contact and billing details, appointments and services offered
  • Maintain a tidy reception area
  • Order business cards, brochures, and stationery as needed
  • Make sure that all displays are presented fresh, clean, and eye-catching.
  • Follow up on pre-payments for spa products and treatments
  • Processing and packaging online sales including booking courier etc.
  • Issue Electronic gift certificates and hard copy spa vouchers

RESERVATIONS COORDINATOR:
  • Handle all reservations & events enquiries (email/telephone/guests/site inspections)
  • Return telephone calls of guests who left a message within 15 – 20 minutes upon receipt from receptionists
  • Manage quotes, invoices, and payments for special holidays like Christmas, Mother’s Day, and Valentine’s Day and ensure pre-payments have been received
  • Coordinate with the Front Office team with regards to helicopter landings with helicopter companies and the security team with guests flying into lunch at the restaurant.
  • Finalize menus for functions with guests and the Head Chef
  • Continually following up with reservation and event inquiries and making sure Dineplan is up to date with all reservations
  • Confirm all lunch reservations via telephone and email (if guests do not answer) from 10h00 until 11h00 daily and dinner reservations from 13h30 until 16h00
  • Create deposit payments for daily restaurant bookings (non-residents)
  • Change finalizing of menus with the head chef to restaurant manager
  • Upselling of both spa and restaurant half day full day packages

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

Similar jobs you might be interested in:

Spa Receptionist (Maternity Cover)
Location: Constantia
Salary: Monthly
spa at a Luxury Hotel in Constantia, Cape Town is looking for a friendly, efficient and well-presented spa receptionist to join our team on a maternity cover. You will be the first point of contact for spa guests and play a vital role in the smooth running of front-of-house operations. spa therapy experience would be advantageous.
26 days ago


Spa Hybrid (Receptionist & Back-up Therapist)
Location: Milnerton
Salary:
63 days ago


Receptionist
Location: Hout Bay
Salary:
A receptionist in a 5‑star hotel is more than just greeting guests. They are central to the guest experience. Key responsibilities typically include:DutyDescriptionGuest arrival & departureCheck guests in & out smoothly and efficiently; issue key cards; verify guest details; collect payment; ensure billing accuracy.reservations & bookingsHandle reservations (phone, email, direct, onl...
11 days ago


Receptionist
Location: Capetown
Salary: Market-related
Deliver five-star guest service in one of Cape Town''s most exclusive luxury lodges.
11 days ago


FIXED TERM Receptionist/Switchboard Operator (Delaire Graff Estate)
Location: Stellenbosch
Salary:
12 days ago


Receptionist
Location: Constantia
Salary: Monthly
Luxury Hotel in Constantia, Cape Town is looking for a skilled and enthusiastic Hotel receptionist to join their team. If you have a warm personality, excellent communication skills and a commitment to providing memorable experiences, we invite you to apply and be a part of our prestigious establishment.
26 days ago


Hotel Receptionist
Location: Bantry Bay
Salary:
Position: Hotel receptionist 4* Hotel - Bantry Bay, Cape Town
33 days ago


Receptionist
Location: Stellenbosch
Salary: Monthly
Luxury Hotel overlooking the lush vineyards and breathtaking Stellenbosch mountains is looking for an experienced receptionist.  The suitable candidate will represent the hotel to guests at every stage of their stay. This role includes welcoming guests, managing reservations, handling check-in / check-out procedures, accommodating special requests and ensuring an exceptional guest experi...
53 days ago


Receptionist
Location: Gordon's Bay
Salary: Monthly
Hotel in Gordon’s Bay is looking for an experienced receptionist.  The suitable candidate will represent the hotel to guests at every stage of their stay. This role includes welcoming guests, managing reservations, handling check-in / check-out procedures, accommodating special requests and ensuring an exceptional guest experience, act as an ambassador for the Front Office and the ...
53 days ago


Front Office Ambassador (Hotel)
Location: Cape Town
Salary:
66 days ago


Create a free job alert for Spa Receptionist and Reservations Coordinator in Stellenbosch

Enter your email address below and we will email you similar jobs when they become available:

You can cancel at any time. We will not spam you.
By giving us your email address your agree to our Terms and Conditions