Spa Therapist

Purpose of the Role

Key Focus Areas

• Uphold the Africology and the company's Spa philosophy in all daily operations, as trained.
• Perform treatments and product sales to the highest standards of hygiene, professionalism, and guest care.
• Provide expert consultations, skin analysis, skincare treatments, and bodywork including massage therapies.
• Assist in evaluating and improving spa processes and product offerings.
• Manage bookings, appointments, and maintain accurate client records.
• Offer informed advice on cosmetic and wellness product purchases.
• Follow stock control procedures and ensure spa inventory is well-maintained.
• Ensure accurate and timely billing for spa services, adhering to hotel administrative procedures.
• Participate in daily briefings and regular strategy meetings with management.
• Promote spa services by engaging with guests in public areas and during mealtimes when appropriate.
• Maintain all spa equipment and report any faults promptly to management.

Core Criteria:

• Recognized Spa or Beauty Therapy Qualification.
• Previous experience in a luxury hospitality spa environment is highly advantageous.
• Knowledge of TheraVine, TheraNaka, and Africology products and protocols.
• Strong understanding of hygiene and safety procedures.
• Exceptional customer service skills in a high-end setting.
• Familiarity with in-room spa equipment and guest amenities.
• Knowledge of the company's offerings and guest experience philosophy.
• Excellent time management, interpersonal, and problem-solving skills.
• Proactive, creative, and adaptable approach to guest needs.
• Loyal, committed, and flexible team player.

• Excellent attention to detail.
• Guest focus philosophy, living the brand, and driving the experience.
• Excellent communication skills (written and verbal), practicing honest communication.
• Team player with positive attitude, enthusiasm, and emotional control.
• Excellent time management and self-discipline, interpersonal & solution-seeking skills.
• Proactive, use initiative and creative flair when required.
• Committed and loyal, adaptable, and flexible.
• Must work accurately under pressure.
• People skills – tolerance, patience, and care, ability to receive constructive feedback openly.