SUMMARY:
Position Overview
We are seeking a qualified, passionate and professional Spa Therapist to join an exclusive luxury lodge in the Waterberg, Limpopo.
The successful candidate will be responsible for providing a range of professional spa and wellness treatments to guests, ensuring an exceptional and personalised spa experience in a tranquil luxury lodge environment.
The ideal candidate must have a genuine passion for wellness, excellent therapeutic skills and a strong understanding of luxury guest service. They must be confident performing various treatments, maintaining high hygiene standards and creating a relaxing and welcoming atmosphere for guests.
Previous experience within a luxury spa, hotel, lodge or wellness establishment will be highly advantageous.
Key Responsibilities
Perform a variety of professional spa treatments, including full-body massages, facials, body treatments, scrubs and wraps.
Provide treatments according to guests' individual needs, preferences and requirements.
Conduct professional guest consultations before treatments to establish preferences, identify contraindications and recommend suitable treatments.
Ensure that all treatments are performed to the highest professional standards.
Create a relaxing, peaceful and welcoming environment for all spa guests.
Maintain excellent standards of guest care, service and professionalism throughout the treatment experience.
Recommend suitable spa treatments, wellness packages and retail products to guests.
Promote spa services and assist with achieving departmental sales targets where applicable.
Maintain cleanliness, hygiene and presentation standards throughout the spa and treatment rooms.
Prepare treatment rooms before guest appointments, ensuring that all equipment, linen, products and amenities are ready.
Ensure that spa equipment, tools and products are properly cleaned, sanitised and maintained.
Monitor spa stock levels and report shortages of products, consumables and equipment.
Assist with stocktaking and maintain accurate records of spa products and supplies.
Ensure that all treatments are conducted in accordance with health, safety and professional hygiene standards.
Manage spa appointments and coordinate treatment schedules in conjunction with the relevant department.
Handle guest enquiries, requests and complaints professionally and discreetly.
Maintain guest confidentiality and respect personal boundaries at all times.
Keep up to date with current spa treatments, wellness trends and product knowledge.
Assist with general spa operations and any additional duties required by management.
POSITION INFO:
Qualifications A recognised Spa Therapy, Beauty Therapy or Somatology qualification. Relevant professional training in massage therapy and beauty treatments. Additional certifications in specialised treatments would be advantageous. First Aid training would be beneficial. Experience Requirements Minimum 2 years' experience as a Spa Therapist within a spa, luxury hotel, lodge or wellness establishment. Previous experience within a luxury hospitality or safari lodge environment would be advantageous. Proven experience performing various massage techniques and beauty treatments. Strong knowledge of body treatments, facials, scrubs, wraps and relaxation therapies. Experience conducting guest consultations and recommending appropriate treatments. Knowledge of professional spa products, equipment and treatment procedures. Previous experience with spa bookings, treatment schedules and retail product sales would be beneficial. Skills and Competencies Excellent massage and therapeutic treatment techniques. Strong knowledge of beauty and wellness treatments. Exceptional guest service and interpersonal skills. Good communication abilities. Excellent attention to detail. Strong organisational and time-management skills. Ability to recommend treatments and retail products confidently. Good understanding of hygiene, sanitisation and health and safety procedures. Ability to work independently and manage treatment schedules. Strong product knowledge and willingness to learn new techniques. Ability to maintain a professional and calming presence. Personal Attributes Warm, friendly and approachable. Professional, well-presented and well-groomed. Passionate about health, beauty and wellness. Naturally hospitable and guest-focused. Gentle, patient and attentive to guests' needs. Reliable, honest and trustworthy. Self-motivated with a positive attitude. Discreet and respectful of guest privacy. Flexible and adaptable. Able to work well independently and as part of a team. Additional Requirements This is a live-in position at a luxury lodge in the Waterberg, Limpopo. Must be willing to relocate and reside on the property. Must be flexible to work shifts, weekends and public holidays according to operational requirements. Must be comfortable working in a remote luxury lodge environment. Must be physically fit and able to perform treatments throughout the day. Must maintain professional grooming and presentation standards. A passion for delivering personalised luxury guest experiences is essential. Ideal Candidate Profile The ideal candidate will be a qualified and experienced Spa Therapist with a genuine passion for wellness and luxury hospitality. They must be confident performing a variety of professional treatments, possess excellent guest relations skills and understand the importance of providing personalised and memorable spa experiences. The successful candidate should be professional, nurturing, detail-oriented and able to work independently while maintaining exceptional treatment and hygiene standards. Location Requirement: Candidates must be willing to live on the lodge property in the Waterberg, Limpopo, as this is a live-in position.
