SUMMARY:
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POSITION INFO:
Join a dedicated team operating within a prestigious wildlife reserve known for its exceptional service and natural beauty. Sanbona is a leading luxury lodge in the Western Cape, they offer a vibrant work environment where professionalism, team spirit, and guest satisfaction are at the forefront. What You'll Do: Deliver high-quality spa treatments including facials, massages, body wraps, pedicures, manicures, and waxing, ensuring guest expectations are exceeded. Effectively use software applications for guest bookings, arrivals, stays, billing, and departures. Maintain appropriate stock levels and inform lodge operations of product needs. Provide expert advice on treatments and products to guests. Ensure the safety, comfort, and confidentiality of all guests during treatments. Assist with stock takes, purchasing, and inventory requisitions. Keep the reception area clean, well-stocked, and welcoming. Report guest feedback, comments, and complaints professionally. Contribute to a safe and secure work environment by adhering to health and safety policies. Support the lodge in delivering world-class service through teamwork and attention to detail. Requirements: International Diploma in Beauty Therapy (CIDESCO) or equivalent. Minimum of 1 year experience in a similar role within a luxury 5-star hotel or lodge. Proven ability to perform beauty treatments competently. Excellent communication skills in English. Strong customer service orientation and teamwork skills. Competence in backstock management. Nice to Have: Previous experience in a luxury 5-star hospitality setting. What We'll Give You: The opportunity to work in a picturesque environment dedicated to excellence. Benefits including provident fund contributions and accommodation. If you are passionate about delivering exceptional guest experiences and thrive in a luxury setting, we invite you to be part of this dynamic team. Step into a role where your skills make a real difference—apply now to contribute to unforgettable guest moments in the heart of nature.
