Specialist: Application Support

Recruiter:

Mindworx Consulting

Job Ref:

JNB007315/KN

Date posted:

Tuesday, January 26, 2021

Location:

Centurion, South Africa

Salary:

00

SUMMARY:
Our client in the financial industry is looking to recruit a Specialist: Application Support

POSITION INFO:

Key Performance Areas:

The setup and maintenance of the application:

Preventative maintenance.
Problem solving / trouble shooting and daily support on applications.
Assist with installation and upgrading of the software on the servers.
Assist with testing of new application releases or fixes.
Skills transfer to other application support specialists.
Involved with application configuration management.
Proactive monitoring of the application to ensure exceptions is detected as early as possible.
Involved in application projects (upgrades and new).

Software Security:

Assist with setting up / controlling application access.

IT change management:

Assist with detail impact analysis of changes on the system.
Assist with providing system architecture with detail on system and applications.
Provide input when required for reporting at IT change management committee.

Reporting and customer interaction:

Maintaining a call handling process, and liaising with customers to establish details of their problems or requirements, investigation and resolution.
Achieving targets as per agreed SLA’s.
Compiling complete and accurate reporting.
Interaction with various departments within company and the application vendors.
Escalation to management regarding exceptions and errors

Qualifications, Experience, Knowledge and skills:

Degree/National Diploma in IT Technology or relevant qualification in Information Systems is essential.
3-year IT support experience is essential.
IT Banking support experience is essential.
Technical aptitude of banking systems and applications used is essential.
Ability to troubleshoot and work through complex problems is essential.
Ability to translate technical responses in a way that users can understand and relate to is essential.
Good interpersonal skills and relationship management is essential.
Excellent communication skills are essential.
A self-starter, who requires low levels of direct supervision, is essential.
Willing to work irregular hours and to be on standby on a regular basis as well as working on Saturdays is essential.

Role model for six company Behaviours (Must)

Care – Treat colleagues and customers with dignity, integrity and respect
Harona – Protect and enhance our reputation. Be proud of who we are
Achieve – Drive performance at pace and deliver on our promises
Nurture – Actively participate in our communities
Grow – Develop ourselves and our people
Energise – Demonstrate positive energy, enthusiasm and passion. Celebrate success!

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