Specialist Service Administrator 2024-15

SUMMARY:
REGIONAL SYSTEM ADMINISTRATOR
A International Mining Company has a vacancy for a Regional Specialist Server Administrator.

Information Management (IM) develops and optimises the engine that powers the Company’s digital and technology ecosystems, so our people can re-imagine the ways we mine, work, and operate.
We are a team of highly specialised experts who consistently push the boundaries of digital, technology, and automation—innovating to drive a smarter, safer, and more sustainable enterprise.
We touch every area of our business, driving value and growth as a result of this approach. We generate efficiencies by optimising operations and improving productivity. We support faster decision making through technical and digital support to our global workforce 24/7. We also drive business continuity by anticipating and managing cyber security, privacy and intellectual property risks through centralised controls.

POSITION INFO:
PLEASE NOTE DO NOT APPLY FOR THE POSITIONS UNLESS YOUR QUALIFY IN ALL ASPECTS. NO CV'S WILL BE KEPT FOR FUTURE USE:

MCP, MCSE and MCITP or similar related certificates

Purpose
To own stakeholder relationships and service delivery for commercial and technical systems within Global IM for their relevant sites and regions.

Manage all licensing exposure within the IM data centre and on premise IM/IM infrastructure to ensure compliance.
Ensure the full life cycle value of enterprise IM infrastructure assets (including CMDB completeness and accuracy, plus investment plans and forecasting to keep DC assets compliant).
Provide specialist support for IM service specialists regarding AD (Active Directory), Antivirus, Microsoft products, Server and Storage hardware, Security, and on-site computer rooms.
Manage risks related to IM back-office systems.
Transparently and effectively manage costs associated with the IM DC, including investment choices and budgeting, to ensure equipment is “healthy.”
Own a monthly, global service delivery review with the relevant vendors, with input from the regions.
Act as the subject matter escalation point for IM regional incidents or complex site incidents.
Manage the performance of the vendors and ensure they are meeting or exceeding their contractual commitments for services and projects, including those delivered directly to the BU’s.
Develop business and technology standards and best practices for IM back office environment.
Capacity Planning involves analyzing current and future needs to ensure the server infrastructure can support anticipated demand without over-provisioning or under-provisioning resources.

Performance Monitoring:
Monitoring server performance metrics such as CPU utilization, memory usage, disk I/O, and network traffic to identify bottlenecks and areas for improvement.

Security Planning:
Developing and implementing security measures to protect servers from unauthorized access, data breaches, and other security threats.

Disaster Recovery Planning:
Creating and maintaining plans and procedures for recovering data and restoring services in the event of a server failure or other catastrophic event.

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