Specialist Services Engineer (Tier 3)

SUMMARY:
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POSITION INFO:

Specialist Services Engineer (Tier 3)
Are you a senior IT professional with deep technical expertise and a track record of successful project delivery? A high-performing team in Bellville is looking for a Specialist Services Engineer (T3) to lead complex implementations, mentor junior engineers, and drive excellence across infrastructure, cloud, and client environments.

What you’ll be doing:
Leading and executing IT projects from planning to post-implementation review
Providing advanced technical support and resolving escalated issues
Supporting Microsoft 365, Azure, virtualization platforms, and server environments
Managing client relationships and delivering clear, professional communication
Mentoring T1 and T2 engineers and contributing to internal knowledge sharing
Handling root cause analysis, incident reports, and system documentation
Ensuring compliance with ITIL, COBIT5, and best-practice configuration standards

What you’ll need:
Matric or NQF equivalent
A+ and N+ (CompTIA)
MCSA or equivalent (AZ900, MS900)
5+ years’ experience in IT support, field service, and project implementation
Proven experience managing and delivering IT infrastructure projects
Strong knowledge of Microsoft 365, Azure, servers, switches, routers, and telephony systems
Familiarity with ITIL and COBIT5 frameworks (certification is a plus)
Valid driver’s license and reliable transport
Excellent leadership, problem-solving, and communication skills