Sports & Leisure Supervisor

SUMMARY:
NOW RECRUITING - SPORTS & LEISURE SUPERVISOR!
 
Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.
 
Kindly review the role description, and apply if you meet the requirements.

POSITION INFO:

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. We are now recruiting for a Sports & Leisure Supervisor to join our team.

We are looking for someone who has drive and passion for the industry, with the ability to work under pressure and stay calm in difficult situations.

We consider the following as essential:

Qualifications & Experience:

• Grade 12 or equivalent, coupled with first aid training,
• A Sports Management and/or Pre-Primary Diploma will be an added advantage,
• A valid driver’s license,
• A minimum of 2 years’ experience working in a gym or sports club environment will be required,
• MS Office (Excel, Word, Outlook, PowerPoint) skills and experience.

• Co-ordinate daily Sports & Leisure, and Kids Club operations;
• The ability to create and run sports and holiday programs throughout the year;
• Oversee teenagers and guest activities while displaying excellent customer service skills;
• Maximize profitability and efficiencies of the Sports & Leisure department and making sure it tracks against the targets;
• Performance manage Sports and Leisure Attendant, Kids Club Attendant and Cleaners;
• SHEQ HIRA management requires daily attention to potential hazardous situations when children are utilizing facilities unsupervised or supervised under the care of the Kids Club staff;
• General administrative duties including stock takes and ordering of stock for Sports & Leisure and pool and pool loungers;
• Ensure extraordinary customer service delivery and guest satisfaction with the service, facilities and the variety if leisure offerings;
• Deal with all guest and member complaints and resolve them in a professional, timely fashion, liaising with guest relations for any feedback on Medallia and Trip Advisor reports;
• Ensure special requests for child care (special needs, babysitters, etc. are met.

• Time management and ability to organise, plan, and prioritise work;
• Interpersonal skills and relationship building;
• Effective verbal and written communication skills and ability to communicate across all levels;
• Resilience, reliability and ability to pay attention to detail;
• Problem solving;
• Friendly and guest centric.