SUMMARY:
We are seeking an experienced and driven Store Leader to manage a busy retail store in the Vaal Triangle.
POSITION INFO:
This role is ideal for someone with strong leadership skills who can inspire a team, drive sales performance, and deliver exceptional customer experiences. The successful candidate will report to the Area Leader and oversee a small leadership team, including an Assistant Leader.
As a Store Leader, you will be responsible for the overall performance of the store, including sales, customer satisfaction, operational excellence, and team development. Your role will involve managing daily operations, leading a team, and implementing strategies to optimize store performance.
Key Responsibilities
Strategic & Financial Results
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Achieve store turnover targets by creating an engaging and motivated team environment.
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Manage shrinkage control and monitor stock-loss risks.
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Control expenses including overtime, casual wages, petty cash, and stationary.
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Identify merchandising opportunities to drive sales growth.
Operational Excellence
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Oversee store operations, merchandising, housekeeping, and visual standards.
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Evaluate staffing needs according to turnover expectations.
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Provide guidance on store presentation and operational processes.
Customer Experience
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Deliver exceptional customer service and ensure brand standards are consistently met.
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Implement and monitor customer service initiatives, ensuring a positive in-store experience.
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Support product demonstrations and in-store engagement activities.
Team Leadership
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Lead, coach, and mentor the team to ensure high performance and alignment with company values.
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Implement succession planning and talent development initiatives.
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Address performance issues and provide continuous feedback and recognition.
Innovation & Improvement
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Drive continuous improvement initiatives to enhance store performance.
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Encourage innovation, implement new ideas, and embrace change.
Education & Experience
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Minimum 3–5 years’ experience in a retail leadership role.
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Experience in apparel, accessories, or general retail preferred.
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Strong computer literacy and Excel skills.
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Knowledge of HR and industrial relations processes advantageous.
Competencies
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Strong leadership, interpersonal, and coaching skills.
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Customer-focused mindset with ability to drive service excellence.
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Strategic thinking, planning, and problem-solving abilities.
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Resilient, adaptable, and results-oriented.
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Ability to inspire and motivate teams, develop talent, and manage underperformance effectively.
Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.
Please forward your CV to jeri.
