Store Leader

SUMMARY:
We are seeking an experienced and driven Store Leader to manage a busy retail store in the Vaal Triangle.

POSITION INFO:

This role is ideal for someone with strong leadership skills who can inspire a team, drive sales performance, and deliver exceptional customer experiences. The successful candidate will report to the Area Leader and oversee a small leadership team, including an Assistant Leader.

As a Store Leader, you will be responsible for the overall performance of the store, including sales, customer satisfaction, operational excellence, and team development. Your role will involve managing daily operations, leading a team, and implementing strategies to optimize store performance.

Key Responsibilities

Strategic & Financial Results

• Achieve store turnover targets by creating an engaging and motivated team environment.

• Manage shrinkage control and monitor stock-loss risks.

• Control expenses including overtime, casual wages, petty cash, and stationary.

• Identify merchandising opportunities to drive sales growth.

Operational Excellence

• Oversee store operations, merchandising, housekeeping, and visual standards.

• Evaluate staffing needs according to turnover expectations.

• Provide guidance on store presentation and operational processes.

Customer Experience

• Deliver exceptional customer service and ensure brand standards are consistently met.

• Implement and monitor customer service initiatives, ensuring a positive in-store experience.

• Support product demonstrations and in-store engagement activities.

Team Leadership

• Lead, coach, and mentor the team to ensure high performance and alignment with company values.

• Implement succession planning and talent development initiatives.

• Address performance issues and provide continuous feedback and recognition.

Innovation & Improvement

• Drive continuous improvement initiatives to enhance store performance.

• Encourage innovation, implement new ideas, and embrace change.

  Education & Experience

  • Minimum 3–5 years’ experience in a retail leadership role.

  • Experience in apparel, accessories, or general retail preferred.

  • Strong computer literacy and Excel skills.

  • Knowledge of HR and industrial relations processes advantageous.

  Competencies

  • Strong leadership, interpersonal, and coaching skills.

  • Customer-focused mindset with ability to drive service excellence.

  • Strategic thinking, planning, and problem-solving abilities.

  • Resilient, adaptable, and results-oriented.

  • Ability to inspire and motivate teams, develop talent, and manage underperformance effectively.

    Should you not be contacted within 2 weeks, kindly consider your application unsuccessful.

    Please forward your CV to jeri.