Store Manager

Recruiter:

Cash Crusaders Retail (Pty) Ltd

Job Ref:

2278509591

Date posted:

Wednesday, September 3, 2025

Location:

Durban, South Africa

SUMMARY:
-

POSITION INFO:

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

Drive store performance to achieve and exceed sales targets.
Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.
Ensure consistent implementation of merchandising and marketing standards.
Attract and retain a strong and loyal customer base.

Inventory Management

Oversee inventory controls and ensure effective stock management.
Monitor store performance in line with stock availability and customer demand.

Customer Service

Ensure exceptional customer experiences that exceed expectations.
Review and act on Mystery Shopper reports and customer feedback.
Resolve product and service-related complaints quickly and effectively.
Lead by example in reinforcing a customer-first culture among staff.

People Management

Train, develop and motivate staff to reach full potential.
Plan for succession and promote internal growth.
Manage performance consistently and fairly.
Foster a positive, engaging and productive working environment.

Administration & Compliance

Ensure strict adherence to company policies, systems, and procedures.
Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

Proven retail management experience
Strong leadership and people management skills
Excellent communication and organisational skills
Target and results-oriented mindset
Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays

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