Store Manager

Recruiter:

Persona Staff

Job Ref:

CPT005990/H

Date posted:

Friday, October 10, 2025

Location:

Cape Town, South Africa

SUMMARY:
Our client in the retail / FMCG industry, based in the Northern Suburbs, is looking for a Store Manager to join their team. The Store Manager will be responsible for the overall management and operations of the store and be held accountable for its position.

POSITION INFO:
Requirements:

Minimum 5 - 10 years of experience in the supermarket management and in a senior capacity for at least 3 years
Diploma / Degree in Retail Management or Business Administration but not limited to.
Diploma / Degree in Finance or Accounting advantageous.
Proven track record of driving sales growth and improving customer satisfaction.
Strong knowledge of retail operations, sales techniques, and customer service practices.
Excellent working knowledge in MS Office Suite (Excel, Word, Outlook, PowerPoint, etc).
No criminal record.
Valid driver's license.

Responsibilities:

Store Operations
- Oversee the operations of all store departments, ensuring smooth and efficient workflow.
- Implement and monitor company procedures and standards aimed at minimizing stock loss and enhancing inventory control.
- Ensure high standards of store presentation, product quality and customer service.
Sales & Customer Service
- Drive sales to meet or exceed monthly, quarterly, and annual targets.
- Develop and execute sales and marketing strategies to boost store sales.
- Provide exceptional customer service and handle customer queries and complaints promptly and professionally.
- Plan and implement new strategies to increase store footfall and attract new customers.
Staff Management
- Lead and mentor the assistant managers, developing their leadership skills and capabilities.
- Foster teamwork and collaboration among store staff and management.
- Create staff schedules to ensure optimal coverage during trading hours.
- Conduct regular performance evaluations and provide coaching or corrective action where necessary.
Inventory & Stock Control
- Efficient management of inventory, including receiving, pricing and merchandising.
- Exceptional inventory demand and supply, purchase projection skills.
- Monitor inventory levels to prevent stock shortages or overstocking.
- Negotiate with suppliers and vendors to secure competitive deals and maintain strong business relationships.
Financial Management
- Prepare and manage budgets, sales forecasts, and expense reports.
- Exceptional and sound knowledge
- Monitor and control store expenses to maximize profitability.
- Analyse sales reports and implement strategies to improve revenue.
- Monitor market trends and competitor strategies, adjusting business plans as needed.
Health, Safety & Compliance
- Ensure the store complies with health and safety regulations.
- Maintain security protocols to prevent theft and loss.

To apply, please send your CV to

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. Applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request out POPI Act Policy.

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