Store Manager

SUMMARY:
Store Manager

POSITION INFO:

An exciting opportunity is available for experienced and customer-focused Store Manager to lead retail operations and drive business performance. The successful candidate will be responsible for overseeing daily store operations, achieving sales targets, delivering exceptional customer service, and leading high-performing teams.

Key Responsibilities

• Manage the day-to-day operations of the store.
• Drive sales performance and achieve monthly targets.
• Lead, motivate, coach, and develop store employees.
• Deliver exceptional customer service and ensure customer satisfaction.
• Recruit, train, and onboard new team members.
• Manage customer queries, complaints, and escalations.
• Maintain high standards of merchandising, housekeeping, and store presentation.
• Oversee stock control, inventory management, and merchandise replenishment.
• Ensure pricing accuracy and compliance with operational procedures.
• Prepare store reports and administrative documentation.
• Liaise with management and provide operational feedback.
• Ensure the profitability and overall success of the store.

Minimum Requirements

• Grade 12 (Matric).
• 2–3 years'''' retail management or leadership experience.
• Proven leadership and team management skills.
• Strong sales and customer service focus.
• Excellent communication and interpersonal skills.
• Ability to perform effectively in a fast-paced retail environment.
• Strong planning, organisational, and problem-solving abilities.

Required Skills

• Retail Management
• Team Leadership & Staff Development
• Sales & Target Achievement
• Customer Service Excellence
• Stock & Inventory Control
• Merchandising
• Store Operations Management
• Problem Solving
• Communication Skills
• Administration & Reporting

Ideal Candidate

• Customer-focused and results-driven.
• Strong leader with the ability to motivate and develop teams.
• Highly organised with excellent attention to detail.
• Proactive, adaptable, and capable of managing multiple priorities.
• Passionate about retail operations and delivering outstanding customer experiences.