Store Manager (Automotive)

SUMMARY:
Our client is looking for a results-driven Retail Store Manager to oversee the daily operations of a retail store. The ideal candidate will be responsible for achieving sales and profitability targets while delivering exceptional customer service and ensuring operational efficiency. The role also involves managing staff performance, inventory, compliance, and driving continuous improvement initiatives.

POSITION INFO:

• Key Responsibilities

  Store Operations Management

  • Oversee day-to-day operations of the store to ensure efficiency, customer satisfaction, and achievement of sales targets.
  • Develop and execute in-store strategies aligned with business goals.
  • Maintain stock levels, approve inventory orders, and ensure merchandise availability.
  • Implement effective pricing and promotional strategies based on customer behavior and market trends.
  • Monitor and analyze operational and financial statements to inform decision-making.
  • Uphold store cleanliness, safety, and security standards.
  • Ensure legal compliance related to retail operations, health, and safety requirements.

  Customer Relationship Management

  • Build and maintain strong relationships with customers and key stakeholders.
  • Address and resolve customer queries and complaints professionally and promptly.
  • Promote high standards of service quality and enhance the overall customer experience.
  • Represent the business at relevant stakeholder meetings or customer engagements.

  Staff Leadership & Development

  • Supervise and support store staff, ensuring clear roles and responsibilities.
  • Conduct regular performance reviews, appraisals, and staff development planning.
  • Collaborate with HR to identify training needs and create development programs.
  • Address employee relations matters in a timely and fair manner.
  • Motivate the team to drive performance, productivity, and accountability.

  Financial & Cost Management

  • Participate in the annual budget preparation process.
  • Monitor expenses to ensure they are aligned with approved budgets.
  • Identify and implement cost-saving opportunities without compromising service or quality.
  • Maintain financial reporting standards and provide updates to senior management.

  Compliance & Risk Management

  • Operate within internal controls and policy frameworks to safeguard store operations.
  • Identify operational risks and ensure appropriate mitigation strategies are in place.
  • Maintain an up-to-date risk register and report areas of concern.
  • Ensure compliance with all legal and regulatory standards, including occupational health and safety.
  • Promote a culture of accountability, ethical conduct, and safety within the store.

  Qualifications & Experience

  Minimum Requirements:
  
  • Matric / Grade 12
  • Diploma in Business Administration, Marketing, Sales, or a related field
  Experience:
  
  • At least 5 years of experience in a retail sales or marketing role
  • Minimum of 3 years in a supervisory or management position within a retail environment