SUMMARY:
The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved.
POSITION INFO:
Store Manager Gateway Mall, Umhlanga
Retail | R15,000 - R17,000 basic + commission, annual bonus, and benefits
About Our Client
Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to customer experience and employee development, they continue to grow and succeed in a competitive market.
They pride themselves on offering career growth opportunities, rewarding performance, and fostering a collaborative, work hardplay hard environment. This is a chance to join a company that values professionalism, accountability, and team spirit.
The Role: Store Manager Gateway Mall, Umhlanga
The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level.
Key Responsibilities
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Lead, mentor, and inspire store staff to achieve sales and service excellence
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Oversee daily store operations with a strong focus on efficiency and accuracy
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Create and manage staff schedules and rotation plans for flexi and permanent employees
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Monitor KPIs, sales performance, and implement strategies to meet targets
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Conduct coaching, mentoring, and disciplinary discussions when required
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Maintain high standards of visual merchandising and store presentation
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Ensure exceptional customer service and handle escalations effectively
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Motivate the team and resolve conflicts with professionalism and maturity
About You
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Minimum 3 years of experience in retail store management
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Matric certificate (essential); additional retail or management qualifications an advantage
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Strong leadership and team management skills
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Confident in handling staff performance management, discipline, and conflict resolution
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Strong ability to monitor and drive KPIs and sales targets
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Excellent communication and interpersonal skills
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High attention to detail and ability to multitask under pressure
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Proactive problem-solver with a mature, reliable, and responsible approach
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Flexible to work retail shifts, weekends, and public holidays
