Store Manager Gateway Mall, Umhlanga

SUMMARY:
The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved.

POSITION INFO:

Store Manager Gateway Mall, Umhlanga
Retail | R15,000 - R17,000 basic + commission, annual bonus, and benefits

About Our Client
Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to customer experience and employee development, they continue to grow and succeed in a competitive market.

They pride themselves on offering career growth opportunities, rewarding performance, and fostering a collaborative, work hardplay hard environment. This is a chance to join a company that values professionalism, accountability, and team spirit.

The Role: Store Manager Gateway Mall, Umhlanga
The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level.

Key Responsibilities

• Lead, mentor, and inspire store staff to achieve sales and service excellence

• Oversee daily store operations with a strong focus on efficiency and accuracy

• Create and manage staff schedules and rotation plans for flexi and permanent employees

• Monitor KPIs, sales performance, and implement strategies to meet targets

• Conduct coaching, mentoring, and disciplinary discussions when required

• Maintain high standards of visual merchandising and store presentation

• Ensure exceptional customer service and handle escalations effectively

• Motivate the team and resolve conflicts with professionalism and maturity

About You

• Minimum 3 years of experience in retail store management

• Matric certificate (essential); additional retail or management qualifications an advantage

• Strong leadership and team management skills

• Confident in handling staff performance management, discipline, and conflict resolution

• Strong ability to monitor and drive KPIs and sales targets

• Excellent communication and interpersonal skills

• High attention to detail and ability to multitask under pressure

• Proactive problem-solver with a mature, reliable, and responsible approach

• Flexible to work retail shifts, weekends, and public holidays