Stores Technical Support - (PERMANENT)

SUMMARY:
-

POSITION INFO:

Projects/Implementations

• Implementations planned
• Takes current infrastructure into account
• Technical direction provided to other resources on project

Problem Analysis

• Problem solving and resolving
• Findings reported and documented

Technology Management

• Store workstations, server and supporting technologies managed to ensure that future requirements catered for
• Hardware and Software standards reviewed to ensure requirements are met
• All software deployed meet standards

Knowledge Transfer

• Information regarding support and troubleshooting circulated

Responsibilities:

• Providing 1st line technical support for store systems environment as it relates to Projects and Store Development activities
• Trouble shooting and deployment using SCCM platform
• Service level agreement compliance
• Stakeholder engagement with stores service providers and other support teams
• Identifying improvement opportunities and enhancements for current processes
• Investigating and implementing solutions to technical issues
• Detailed documentation relating to processes kept and maintained
• Hardware and software testing and certification
• Involvement in technical projects

Requirements:

• A relevant tertiary qualification
• 3 - 5 years relevant IT/store systems support experience
• Excellent analytical and problem-solving skills
• Understanding of ITIL, incident and problem management best practices
• Excellent desktop hardware and peripheral knowledge
• In depth knowledge of Windows 10 & Server 2008 r2 technology
• In depth knowledge of SCCM CB (Current Branch)
• Knowledge and understanding of AD, DNS, MSMQ, SQL
• Microsoft Infrastructure knowledge in a remote office environment
• Knowledge and understanding of an Enterprise Mobile Management Solution
• Knowledge and understanding of wireless networking (access points and managed switches)
• Excellent communication skills (written and verbal) at various business levels
• To be able to work in a highly pressurized and target driven environment
• Able to work independently, as well as within a team
• Strong analytical ability
• High attention to detail
• Willing and committed to continuous learning

Advantageous:

• Working knowledge of Mikrotik or other networking equipment
• Knowledge and understanding of Enterprise Mobile Management, preferably on an Android or iOS platform
• Knowledge of Windows 11 & Server 2012 technology

Kindly regard your application as unsuccessful if you have not heard from the agency within 2 weeks.