Student Success Advisor (SSA)

Recruiter:

Mindworx Consulting

Job Ref:

JNB007954/SM

Date posted:

Monday, August 18, 2025

Location:

Johannesburg, South Africa

SUMMARY:
Job Overview:

The Student Success Advisor (SSA) ensures learners' success by providing personalised support, guidance, and engagement throughout their self-paced and blended learning journey. The SSA acts as the primary point of contact for learners, addressing their needs, identifying potential challenges, and fostering a positive learning experience that aligns the company's commitment to excellence

POSITION INFO:
Key Responsibilities:

Learner Onboarding and Orientation:

â Conduct an introductory orientation session on the first day of training to introduce learners to the Learning Management System (LMS) and its features, and explain how to navigate the courses, access resources, and utilise the LMS as a tool
â Offer follow-up sessions during the first week to address any onboarding
challenges and ensure learners are comfortable with the platform and course structure

Learner Support and Engagement During the Structured Independent Online Learning Phase:

Morning Session: Set daily goals, review progress, and address questions or challenges
Afternoon Session: Recap the day’s progress, provide encouragement, and resolve outstanding concerns

Transition to Blended Learning:

Scheduling a wrap-up session to review self-paced achievements and set expectations for the upcoming instructor-led phase
Collaborating with facilitators to share insights on learner performance and challenges

Monitoring and Reporting:

Track learner activity and progress using performance dashboards and LMS analytics
Identify at-risk learners early and implement tailored intervention plans

Continuous Improvement and Training:

Participate in training sessions to remain updated on LMS features, digital tools, and learner engagement strategies
Provide feedback to the programmes and product teams to enhance the onboarding experience and overall programme delivery

Emotional and Academic Well-being:

Support learners in managing stress, setting goals, and maintaining motivation
Celebrate learner milestones and achievements to foster a sense of accomplishment and belonging

Qualifications and Experience:
Experience:

Minimum 2 years of experience in learner support, academic advising, or customer success
Familiarity with LMS platforms and blended learning environments
Experience in facilitating onboarding or training sessions

Skills and Competencies:
Technical Skills:

Proficiency in LMS platforms and other digital tools used for learning
Ability to guide learners in navigating self-paced and blended programmes effectively

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