Submissions and Review Supervisor

SUMMARY:
Our client in the educational industry is seeking an experienced Submissions and Review Supervisor to oversee and coordinate daily manuscript submission and review activities. The ideal candidate will implement production, productivity, quality, and customer service standards and achieve the appropriate level of volume within set time limits. Ultimately, the successful candidate will ensure that daily operations meet and exceed daily performance expectations, adhering to company policies and procedures, and increasing the company's overall market share.

POSITION INFO:
RESPONSIBILITIES:

• Achieve high levels of customer satisfaction through excellence in screening, reviewing, and dispatching quality manuscripts to other departments.
• Facilitate staff recruitment, selecting, orienting, communicating job expectations, training employees, and developing personal growth opportunities for career development.
• Accomplish staff job results by coaching, counselling, and disciplining employees.
• Plan, monitor, appraise job results, provide constructive feedback, and implement prevention strategies.
• Demonstrate a team culture and interdisciplinary atmosphere of trust where contributions are valued, and consensus is fostered.
• Accomplish department objectives by determining staffing levels, supervising team members, assigning workload, and organizing and monitoring manuscript processes.
• Implement and enforce systems, policies, and procedures and implement corrective actions.
• Maintain a safe and healthy work environment by establishing and enforcing organization standards and adhering to regulations.
• Complete operations by developing schedules, assigning, and monitoring work, gathering resources, implementing productivity standards, resolving operations problems, maintaining reference manuals, and implementing new procedures.
• Control budget information allocated to the team, including staffing, equipment, and software, and implement corrective actions.
• Provide quality service by enforcing quality and customer service standards.
• Interface with customers to answer questions or solve problems.
• Maintain manuscript records, document necessary information, and utilize reports to project manuscript statuses.
• Identify areas of improvement and establish innovative or adjust existing work procedures and practices.
• Confer and coordinate activities with other departments.
• Contribute to team effort by accomplishing related results as needed.

• Proven work experience as a supervisor or relevant role.
• Proven ability to direct and coordinate operations.
• Highly effective supervisory skills and techniques.
• Ability to input, retrieve and analyse data.
• Familiarity with company policies and legal guidelines of the field.
• Excellent communication and interpersonal skills.
• Strong organisational, time management and leadership skills.
• Ability to manage multiple projects and meet tight deadlines.
• Ability to work well under pressure.

• Database user interface and query software
• Project management software 
• Enterprise resource planning ERP software or CRM Software
• Microsoft Office

• 5+ years of experience in publishing, with previous supervisory experience.
• Certificate, Diploma or Degree in journalism, communication, logistics, supply chain management, business administration or relevant field. 

• Familiarity with publishing software and technology.
• Good language skills in official South African languages would be advantageous: Afrikaans, isiZulu, isiXhosa, Sesotho, Sepedi, and Setswana. 
• A valid driver’s license. 
  
  

NB! This job is now closed. You can apply for other jobs by uploading your CV.