Supervisor

Recruiter:

HR Genie

Job Ref:

HF Fraud

Date posted:

Monday, March 16, 2026

Location:

Umhlanga Ridge, South Africa

Salary:

R18k - 22k per month

SUMMARY:
Supervisor

POSITION INFO:

Duties and Responsibilities

Lead and motivate the team to achieve business KPIs and financial targets.
Coach and mentor team members, identifying and addressing training needs to enhance performance.
Manage a personal caseload to support overall financial performance.
Exercise due diligence when interpreting and reporting data to ensure accuracy.
Create a positive and inclusive learning environment that empowers and develops team members.
Gather and analyse information to assess risks and propose effective solutions.
Develop a comprehensive understanding of the business, including its strategy, products, services, and organisational structure.
Ability to work 09h00-18h00 / 10h00-19h00.

Experience and Skills

Proven management experience with strong operational knowledge is essential.
Experience within banking, insurance, or collections sectors is advantageous.
Excellent communication, multitasking, and problem-solving abilities.
Demonstrated success in delivering outcomes aligned with client, customer, and business objectives.
Proficient in reporting and data analysis.
Strong technical problem-solving skills.
High attention to detail with the ability to prioritise workload effectively.
Capability to upskill and develop team members successfully.

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