SUMMARY:
Contributes to the total effectiveness of the department by processing accurate orders, controlling stock levels, and
communicating openly with customers and export countries; solving problems proactively in a timeous manner and
maintaining business relationships.
POSITION INFO:
Experiential and Educational requirements:
- Matric
- Min. 3-5 Years related experience
- Relevant tertiary degree (Advantageous)
- Computer Literacy: Intermediate MS office and SAP experience
- Advantage: Inco terms for imports
Essential duties and responsibilities:
- Achieve financial objectives
- Raising accurate Sales Orders and Purchase Orders within SAP and ensuring FIFO for Goods Receipts
(Maintain Order Balance),
- Ensure orders are processed to export country within required timing,
- Ensure system pricing information is accurate and up to date to allow for invoicing to be completed
within lead-time,
- Understand Inventory levels (Reviewed Daily) and involve in initiatives to reduce aged / obsolete stock
(PIPELINE Management),
- Ensure that stock is dispatched within agreed terms,
- Ensure that Invoice queries are corrected within the month of processing and variance calculations are
provided to management for checking and authorisation,
- Minimise risk exposure due to air and hand carry shipments,
- Maintain customer information - Contacts Database, Order Files,
Maintain strong communication to develop a detailed understanding of customer needs, building
relationships and effective partnerships,
- Assist with implementation of action plans if customer satisfaction rating is below acceptable level,
- Directly involved in the handling of all customer complaints relating to your area of responsibility,
- Co-ordinate shipping schedules and communicate this information for order balance, calculation, and
information sharing (Weekly),
- Comply to Standard Operating Procedures,
- Ensure that SAP processing is up to date and correct regarding Orders and Pricing,
- Identify Operational issues and tracked these with management to resolve timeously,
- Submit Kaizen ideas to improve operational efficiencies and enhance team effectiveness and profitability,
- Gather Information and Report/Consult with Management regarding the need for urgent shipments and
priority support from TTC-Exp,
- Ensure that ALL irregular operations are reported to management immediately for understanding and
prompt action/resolution to avoid risk,
- Process and Check Customer Orders confirming Accuracy, Fluctuations and submission timing in
accordance with TTC-Exp deadlines,
- Ensure forms are handed to Management for Authorisation and that check sheets are completed and
order forms are uploaded/submitted,
- Submit and track Request for Quotations - Providing all the necessary detail to TTC-Exp and/or TTC-Mid,
- Ensure that accurate Rundown Sheets are created with detailed supporting history for discussion with
TTC-Exp/TTC-Mid,
- Strive toward continuing professional growth, improving sales skills, business acumen, and product
knowledge,
- Active involvement in training initiatives and strive toward better results (Personal Development Plan and
Career Development Plan),
- Actively work toward performance objectives and targets and communicate to Management where
concerns are met,
- Continue to ask question to develop a deeper understanding of problems/conflict,
- Maintain appropriate interpersonal relationships with employees, peers, and customers,
- Ensure that Company policy is adhered to, particularly but not limited to Office Hours, Lunch Breaks, and
Security,
- Ensures that work area is clean, secure, and well maintained [5S],
- Completes special projects and miscellaneous assignments as required,
- Participate in Quarter end Inventory Verification at stock count (Audit),
- Ensure daily visits to the warehouse to directly understand stock levels.
