Support Desk Engineer

SUMMARY:
On the lookout for a rock star Systems Support Engineer with excellent written and verbal skills, fanatical about service, and have high levels of energy and drive, If this sounds like you, then click on and apply!

POSITION INFO:

Technical Requirements

• Ensure that you manage all tickets within the prescribed SLA’s and customer satisfaction levels
• Ability to troubleshoot, diagnose and resolve technical problems (over the phone and via email)
• Taking ownership of technical faults and managing them in a logical and methodical manner
• Correctly logging incidents and faults, categorizing and prioritising them in line with team processes, and proactively keeping the customer informed of progress
• Ensuring all faults are correctly escalated to internal and external teams where required
• Basic working understanding of Linux
• Working understanding of email technologies
• Working understanding of DNS
• Excellent customer service skills
• The ability to articulate solutions clearly and confidently to end-users
• 80% of all tickets resolved in less than a day
• Quality responses on issues resolved aids in explaining the issue to clients and provide training for the client for future reference
• Fulfills the overall objective of resolving client issues in a timely and quality-driven manner
• Respond and manage platform tickets and notifications immediately
• Timely customer notification of issues on their respective platform

Minimum Educational Requirements

• Matric
• 5 years of solid experience in a helpdesk or technical support environment

NB! This job is now closed. You can apply for other jobs by uploading your CV.