Support Engineer

Recruiter:

Network Recruitment

Job Ref:

ITE007050/Mon

Date posted:

Monday, September 1, 2025

Location:

Johannesburg, South Africa

Salary:

Annually

SUMMARY:
The Software Support Engineer will be responsible for third line technical support on complex software issues that cannot be resolved by frontline teams. You will be responsible for deep-dive analysis, root cause identification and the resolution of critical incidents affecting applications and systems. Collaborate with development, QA and infrastructure teams to implement sustainable fixes, enhancements, and preventative measures.

POSITION INFO:
Responsibilities:

Analyse and resolve application errors, system failures, and performance issues.
Document and track problems using structured methodologies and tools.
Collaborate with development teams to implement permanent fixes or design improvements.
Monitor key system metrics and alerts to proactively identify and resolve issues.
Support audits and reviews by providing relevant logs, documentation, and incident reports.

Education:

5+ years' experience in IT and at least 2 - 3 years in second or third line support
Relevant qualifications
SQL experience
Experience in supporting software applications, hardware infrastructure and telephonic systems in a production environment
Demonstrated ability to troubleshoot complex systems, including application software errors, hardware failures / device level issues, and telephony faults (call routing, VoIP or PBX systems).

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