Support Engineer

 

Recruiter:

IOCO

Job Ref:

iOCO00695

Date posted:

Monday, March 15, 2021

Location:

Secunda, South Africa

Salary:

Negotiable


SUMMARY:
The Role:

A stable ICT Company  searching for an Support Engineer to provide daily support on IIT and MES services, responsible for manufacturing and production for clients.

It is the Support Engineerâ??s role to ensure that when incidents and requests are assigned, it is resolved in a timely manner, following the correct processes and ...

POSITION INFO:
The Role:

A stable ICT Company  searching for an Support Engineer to provide daily support on IIT and MES services, responsible for manufacturing and production for clients.

It is the Support Engineerâ??s role to ensure that when incidents and requests are assigned, it is resolved in a timely manner, following the correct processes and procedures.

Skills and Experience:

Essential Experience:

  • Min. 2+ Years of Experience in an IT environment

Advantageous: 

  • IIT Experience/MES Experience preferred

Essential Qualifications:

  • Grade 12
  • A+/N+ or Internship

Preferred Qualifications:

  • ITIL Certification
Key Accountabilities:

Key Performance Areas:

  • Incident and request Management (tight SLAs)
  • Build, maintain and improve client relationships
  • Demonstrate problem solving and troubleshooting skills
  • Researching and apply new/enhanced technologies
  • Standby Duties
  • Promote teamwork and maintain a good team relationship
  • Communicate effectively
  • Follow technical processes and procedures
  • Complying to corporate, company, and regulatory policies and procedures
  • Assist with project
  • Conform to all SLA
Personality and Attributes:

Character Traits (Soft skills): 

  • Attention to detail
  • Team player 
  • Passionate about Technologies
  • Good communication (written and verbal) 
  • Problem solver 

 

 

Other:

Work Environment: 

  • Standby Duties


 

NB! This job is now closed. You can apply for other jobs by uploading your CV.



 

 

 

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