Support Engineer

Recruiter:

IOCO

Job Ref:

iOCO00695

Date posted:

Monday, March 15, 2021

Location:

Secunda, South Africa

Salary:

Negotiable

SUMMARY:
The Role:

A stable ICT CompanyÂ searching for an Support Engineer to provide daily support on IIT and MES services, responsible for manufacturing and production for clients.

It is the Support Engineerâ??s role to ensure that when incidents and requests are assigned, it is resolved in a timely manner, following the correct processes and ...

POSITION INFO:
The Role:

A stable ICT CompanyÂ searching for an Support Engineer to provide daily support on IIT and MES services, responsible for manufacturing and production for clients.

It is the Support Engineerâ??s role to ensure that when incidents and requests are assigned, it is resolved in a timely manner, following the correct processes and procedures.

Skills and Experience:

Essential Experience:

Min. 2+ Years of Experience in an IT environment

Advantageous:Â

IIT Experience/MES Experience preferred

Essential Qualifications:

Grade 12
A+/N+ or Internship

Preferred Qualifications:

ITIL Certification

Key Accountabilities:

Key Performance Areas:

Incident and request Management (tight SLAs)
Build, maintain and improve client relationships
Demonstrate problem solving and troubleshooting skills
Researching and apply new/enhanced technologies
Standby Duties
Promote teamwork and maintain a good team relationship
Communicate effectively
Follow technical processes and procedures
Complying to corporate, company, and regulatory policies and procedures
Assist with project
Conform to all SLA

Personality and Attributes:

Character Traits (Soft skills):Â

Attention to detail
Team playerÂ
Passionate about Technologies
Good communication (written and verbal)Â
Problem solverÂ

Â

Other:

Work Environment:Â

Standby Duties

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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