Support Engineer (End User Support)

SUMMARY:
Datacentrix in Western Cape is looking for a Support Engineer (End User Support) to provide End User support and point of technical escalation for support engineers. Must be willing to work from 07h00 – 16h00 Mon-Fri. Afterhours standby via remote and onsite support support.

POSITION INFO:

Required qualification and experience:

• Matric & MCSE or other relevant IT Qualification
• Valid Driver’s License and own reliable vehicle - essential

• 5+ years’ experience delivering End User Support Services in a customer environment

• Proficient in Windows 7, Windows 10, Windows Server (Active Directory), MS-Office suite / Office 365 and MS Teams.

• ITIL proficiency an advantage.

• Exposure/knowledge of Heat, Service Now, Cherwell or Remedy advantageous.

 

 

Primary Role Accountabilities:

• Develops and maintains a professional working relationship with customers and customer end-users in support of customer Head of IT.

• Diligent in performing call administration in alignment with process and procedures employed.

• Maintains service and quality levels according to of the company’s business standards, processes, and procedures.
• Resolves all calls logged by end-users, relating to end-user devices and ensures compliance to SLA
• Creates and updates documentation related to installation procedures and troubleshooting of customer in-house software.
• Performs installations, upgrades and maintenance.
• Performs proactive management tasks to ensure optimal uptime.
• Images workstations using various tools.
• Leads projects for multi-workstation rollouts.

 

NB! This job is now closed. You can apply for other jobs by uploading your CV.

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