Support Engineer/Network Administrator

SUMMARY:
Our client is well known for its accomplishments in the field of freight management services in Southern Africa, including containerised sea freight.  Their IT solutions include bespoke in-house development for freight and container management, workflow processing, and packaged software for Financial and Human Resources.

They currently seek a motivated IT Support Engineer/Administrator, to assist in managing all IT infrastructure at the Durban Facility. This will include:

POSITION INFO:

• Setting up and administering Windows PCs and Android hand-held devices for the line-of-business system.
• Managing and maintaining the facility’s network infrastructure IT infrastructure.
• Ensuring the smooth operation of the systems.
• Providing first-line support to end-users.

• Matric is essential.
• Minimum 2 or more years’ experience in a similar role.
• Proven experience as an IT Systems Administrator.
• Familiarity with antivirus products and Windows updates.

• Manage antivirus products and ensure systems are protected against malware and other security threats.
• Ensure end-user devices are properly up-to-date. 
• Configure and maintain Windows desktops and laptops; wireless Android devices, and printers.
• Support and administer Microsoft Office Suite applications.
• Provide user support and troubleshooting for desktops, laptops, and other end-user devices.
• Understand enough of the business systems to provide first-line support and address issues.
• Assist end-users in logging helpdesk tasks to notify and track problems.
• Report problems to Head-Office IT in Cape Town, and to vendors where necessary.  
• Build troubleshooting guides for common and recurring problems. 
• Proactively implement improvement solutions to the IT infrastructure.
• Compile IT equipment asset register.
• Procure software and hardware to enhance business operations.

• Excellent communication and interpersonal skills.
• Good technical expertise and problem-solving skills, the ability to work independently, and excellent communication skills.
• Ability to work independently, prioritise tasks, and self-start.
• Problem-solving skills and attention to detail.
• Familiarity with antivirus products and windows updates.

NB! This job is now closed. You can apply for other jobs by uploading your CV.