Support Manager

Recruiter:

Communicate Recruitment

Job Ref:

CTI006622/LB

Date posted:

Monday, May 18, 2026

Location:

Cape Town, South Africa

SUMMARY:
My client is looking for a Support Manager who enjoys owning complex systems, leading smart people, and solving real operational problems.
This role sits at the intersection of software, customers, and operations, where uptime actually matters.
If you thrive in fastâpaced environments and want visible impact, this role delivers.

POSITION INFO:

My client develops and supports operational software used daily in highâpressure environments such as logistics, warehousing, manufacturing, and exportâdriven operations. Their platforms are missionâcritical, when systems go down, operations stop.
The Support Manager will lead a national support function made up of inâoffice staff and distributed area support agents. This is a handsâon leadership role, responsible for ensuring customers receive timely, professional, and effective support across the full software suite.

Key responsibilities include:
Leading, mentoring, and developing a highâperforming support team
Owning helpdesk operations, workflows, queues, escalations, and service levels
Managing afterâhours support coordination and operational readiness
Handling highâpriority incidents and customer escalations personally when required
Working closely with Development, QA, Product, and Operations teams on defects, releases, and production issues
Analyzing support trends, recurring issues, and operational bottlenecks
Improving support processes, documentation, and escalation procedures
Acting as the voice of the customer internally to improve product stability and customer experience
This is not a callâcenter role. It’s an operational leadership position for someone who understands how software behaves in the real world.

Skills & Experience:
5+ years’ experience in customer support or software operations
Minimum 3 years’ experience managing support or operational teams
Experience working within a software company environment
Strong understanding of operational software, support workflows, and escalation management
Comfortable working with developers, QA teams, and software release cycles
Strong leadership, communication, and decisionâmaking skills
Ability to manage multiple priorities in a fastâpaced, highâpressure environment

Qualification:
Relevant experience is prioritised. A technical or operational background within a software environment is advantageous.

Connect with us on and Register your CV to create a profile or to view all our Jobs in Information Technology. One of the best Developer Recruitment Agencies in Cape Town.
Let us assist you with your IT careers. For Further C# Developer jobs, C++ Developer jobs, Java Developer jobs, .Net Developer careers, Angular Developer and Full stack developer jobs.

Similar jobs you might be interested in:

Support Manager
Location: Cape Town
Salary:
My client is looking for a support manager who enjoys owning complex systems, leading smart people, and solving real operational problems.This role sits at the intersection of software, customers, and operations, where uptime actually matters.If you thrive in fastâpaced environments and want visible impact, this role delivers.
Today

Support Manager
Location: Bellville
Salary:
A fast-paced software company is looking for an experienced support manager to lead and coordinate its customer support operations team. This is a leadership-focused role suited to someone who thrives in a customer-centric operational environment — managing people, improving service delivery, handling escalations, and ensuring customers receive professional and efficient support.We are speci...
3 days ago

Construction Support Manager (CPT) X2
Location: Cape Town
Salary:
Construction support manager Location: Cape TownEmployment Type: PermanentIndustry: Construction / Infrastructure / support ServicesSalary: Market-related salary package based on qualifications and experienceJob PurposeSeeking an experienced and highly organised Construction support manager to oversee and coordinate operational support functions across multiple construction projects. The succ...
7 days ago

Connectivity, Support & Warranty Renewals Manager
Location: Cape Town
Salary:
A global leader in intelligent transportation and SaaS-based connectivity solutions is seeking a Connectivity, support & Warranty Renewals manager to join their Cape Town team. This is a permanent, full-time office-based role focused on managing warranty renewals, driving revenue, and ensuring a seamless customer experience across the product lifecycle within the technology and infrastructure ...
27 days ago

Product Specialist
Location: Bellville
Salary: R22 000.00
We have an exciting opportunity for a Product Specialist to join a support team servicing clients in the agriculture industry, reporting to the support manager. This role involves supporting bespoke software solutions both onsite and remotely, while collaborating with internal stakeholders across departments to resolve client issues effectively. The ideal candidate demonstrates resilience under pr...
18 days ago

Operations Administrator
Location: Cape Town
Salary:
Our client is a growing business within a technical service and manufacturing support environment, operating across multiple branches nationally. They are seeking a highly organised Operations Administrator to manage technician scheduling, job coordination, and service-related administration.
Today

Marketing Manager
Location: Cape Town
Salary:
We are looking for a commercially minded Marketing manager to support a high-performance marketing execution function across multiple brands, channels, and stakeholders. Operating across B2B and B2C environments, this role works closely with Sales, Brand managers, Product, Vendors, and Customers. The successful candidate will assist in translating strategy into execution, managing budgets, coordin...
Today

Scrum Master - (CONTRACT)
Location: Cape Town
Salary:
Today

Junior Land Development Manager
Location: Cape Town
Salary:
1 day ago

Leasing Manager - Retail - Cape Town
Location: Capetown
Salary: Market related
Calling all Commercial Leasing managers in Cape town!
1 day ago