Support Services Co-ordinator

SUMMARY:
Support Services Co-ordinator

POSITION INFO:

Support Services Co-ordinator – Atlantis - R18 500 to R22 500.00 (Provident Fund – after 6 months employment – Employer 8 % & Employee 7.5 %

As a Support services coordinator in charge of Support Services at our Motorhome manufacturing factory, you will play a crucial role in ensuring the smooth operation of our support functions. Your primary responsibilities will include analyzing and optimizing various support services to enhance efficiency, productivity, and customer satisfaction.

Key Responsibilities

• Team Leadership: Lead and manage a team of support service staff, including, buying specialists, and
• administrative staff. Provide guidance, coaching, and mentorship to ensure a high-performing team.
• Process Improvement: Evaluate and streamline support service processes, including internal inquiries,
• warranty claims, and parts requests. Identify bottlenecks, inefficiencies, and areas for improvement, and
• implement solutions to enhance service delivery.
• Data Analysis: Utilize data analytics tools and techniques to collect, analyse, and interpret data gathered
• from Syspro and other sources. Develop innovative systems and metrics to measure the effectiveness of
• support services.
• Resource Management: Allocate resources efficiently to meet manufacturing demands while optimizing
• costs. Ensure adequate staffing levels, equipment, and supplies to support service operations.
• Supplier Management: Collaborate with suppliers to ensure timely delivery of parts and materials.
• Negotiate contracts and agreements to secure favourable terms and pricing.
• Quality Control: Implement quality control measures to ensure that support services meet the highest
• standards. Conduct regular audits and inspections to identify and rectify issues.
• Reporting: Prepare and present regular reports to senior management, highlighting key performance
• metrics, achievements, and areas for improvement in support services.
• Compliance: Ensure that support operations comply with all relevant industry regulations and safety
• standards.

Qualifications

• Minimum 5 years experience in a purchasing, buying role.
• Experience in a support services office.
• Proven experience in a team leadship role, preferably in a manufacturing or automotive industry.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Excellent leadership and team management abilities.
• Proficiency in data analysis tools and software.
• Exceptional communication and interpersonal skills.
• Knowledge of Motorhome manufacturing processes and components is a plus.

Summary of Tasks:

• Creating and analising the Material Requirement Planning reports.
• Responsible for all local purchasing of parts and other, for the factory
• Issuing material buying list. Assist where needed
• Analizing the bill of materials to ensure correctness
• Ensuring timeously creating of all Jobs on the system.
• Responsible for preparing 30day supplier accounts payment documents
• Responsible for preparing weekly COD supplier accounts payment documents
• Ensuring continuous improvement in Syspro system and procedures
• Invoicing of internal, intercompany transactions.
• Researching and report back on general administration queries
• Liasing with Stores department on matters of BOM, stock takes, efficiencies and improvements.
• Scheduling,planning and issuing parts like, Sandwhich panels, GRP parts, etc.
• PPE - ordering and distribution
• New Vehicle Registrations, incl 21day permits
• Arrange all necessary steps and documents for Homologation of new vehicles.
• Ensure upkeep of all internal vehicle document records, from chassis reciept to invoicing
• Responsible for coordinating and all annual regulation audits. Incl Dol, Mibco, NRCS

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